Macy Peters
Springfield,OH
Summary
Dedicated Parts Specialist with a proven track record at Oreilly Auto Parts, excelling in customer service excellence and parts identification. Demonstrated ability to enhance productivity and customer satisfaction through effective collaboration and problem-solving skills. Known for exceptional work ethic, integrity, and the ability to exceed sales goals by skillfully cross-selling complementary products.
Parts management professional prepared to bring high level of expertise to role. Proven skills in inventory control and order fulfillment, ensuring seamless operations. Dependable team player committed to achieving results and adapting to dynamic environments. Strong technical knowledge and detail-oriented approach valued by employers.
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Parts Specialist
Oreilly Auto Pats
05.2024 - 02.2025
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
Cashier
Walmart
08.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
None Yet - Occupational Therapy
Sinclair Community College
Dayton, OH05.2028
High School Diploma -
Graham Local Schools
St. Paris, OH05-2024
Skills
- Work ethic and integrity
- Customer assistance
- Returns processing
- Time management skills
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Problem-solving skills
- Parts identification
Timeline
Parts Specialist
Oreilly Auto Pats
05.2024 - 02.2025
Cashier
Walmart
08.2023 - 05.2024
None Yet - Occupational Therapy
Sinclair Community College
High School Diploma -
Graham Local Schools
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