MACY PIGNATARO
Summary
To obtain a Human Resource position where I can utilize my experience of administrative assistance and customer service strategies to contribute to the success of the organization. Dedicated to fostering a positive workplace culture, supporting business operations, and driving organizational success in a manufacturing environment.
Overview
5
5
years of professional experience
Work History
Sales Assistant
GROB Systems Inc.
09.2023 - Current
- Provide administrative and technical support to the sales team.
- Manage and maintain the CRM system, including onboarding new employees and updating sales manager transactions.
- Prepare, distribute, and archive visit reports; log activities in the CRM to ensure accurate tracking of and compliance.
- Coordinate and schedule customer meetings, ensuring smooth communication between the sales team and clients.
- Develop presentations for customers and internal meetings.
Customer Service Representative
IDW Window and Roof Cleaning
04.2023 - 09.2023
- Answering customer phone calls. (Example: customers requesting estimates and answering customer questions)
- Making outbound calls to customers regarding their service or following up on estimates.
- Tracking job times and performance while entering them into company performance tracking software.
Marketing Manager
NAI Harmon Group
05.2021 - 04.2023
- Work directly with the Director of Communications daily providing marketing to brokerage, property management, logistics, development, restaurant, and general brand marketing.
- Manage all social media accounts and provide daily posts with content and graphics powered through HubSpot.
- Manage third party marketing with providing daily content to social, monthly newspaper ads, menu design/printing, and Google MyBusiness.
- Provide drone footage and 360 walk throughs to agents.
- Design and create Request for Proposal’s as needed.
Marketing Intern
NAI Harmon Group
09.2020 - 03.2021
- Oversee/manage third party social media and ultimate response.
- Create content daily on all social media platforms and run analytics each month.
- Personally, increased a Facebook Page by 336 likes in just one month.
Administrative Assistant Intern
NAI Harmon Group
07.2020 - 09.2020
- Administer calendars for the CEO and President.
- Arrange meetings and travel plans
- Answer multi-line phones and directing calls to the correct extension.
- General support to Agents such as photocopying sales documents, scheduling closing dates, ground breakings, etc.
Education
Bachelor of Arts and Science - Business Administration, Marketing
Bowling Green State University
Bowling Green, OH08-2021
Skills
- Outlook
- Word
- Excel
- PowerPoint
MICROSOFT OFFICE
PROFESSIONAL SKILLS
- Collaborative
- Communication & Interpersonal Skills
- Detail-Oriented
- Organizational Development
- Time Management
- Administrative skills
Timeline
Sales Assistant
GROB Systems Inc.
09.2023 - Current
Customer Service Representative
IDW Window and Roof Cleaning
04.2023 - 09.2023
Marketing Manager
NAI Harmon Group
05.2021 - 04.2023
Marketing Intern
NAI Harmon Group
09.2020 - 03.2021
Administrative Assistant Intern
NAI Harmon Group
07.2020 - 09.2020
Bachelor of Arts and Science - Business Administration, Marketing
Bowling Green State University
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