Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Macy Pilgram

Minneapolis,MN

Summary

Hardworking Restaurant Manager with 5 years experience overseeing high-traffic restaurant operations. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bar and Restaurant Manager

Lafayette Club
Minnetonka, MN
03.2019 - 03.2024
  • Recruited, hired, trained, scheduled, and developed the front of house team, including cross training employees.
  • Supervised and evaluated front-of-the-house staff.
  • Ensured staff were given bi-monthly check-ins and yearly reviews.
  • Confirmed time, attendance and hours worked and approved weekly departmental payroll prior to submitting it to the Accounting Office.
  • Maintained a high-level of visibility and accessibility to membership and guests during outlet peak times and events.
  • Supported employee relations by addressing concerns, grievances, and other issues as they arose. Ensured confidently and handled disciplinary actions and grievances.
  • Assured the correct appearance, cleanliness and safety of dining room and bar lounge areas, equipment, and fixtures; checked the maintenance of all equipment in the dining room and reported deficiencies and maintenance concerns.
  • Prepared shift closing reports, including successes and defects from the shift, and properly open/close/secure the clubhouse.
  • Created continued education opportunities for all staff to ensure current menu and spirits knowledge.
  • Helped create, manage, and execute SOP writing and usage.
  • Planned, implemented, and maintained processes that enhanced the services, procedures, team dynamic and overall member satisfaction.
  • Maintained proper inventory levels for all beverages, bar supplies and snacks in the clubhouse, cabana, and golf hut.
  • Ensured staff were trained in alcohol serving protocols (TIPS). Assured that local and state laws and the club’s policies and procedures for the service of alcoholic beverages were consistently followed.
  • Utilized, learned, and trained systems of the organization including Club Essentials, Deputy, ADP.
  • Produced daily or meal-period revenue analyses and other reports from point of sale (POS) systems used in the dining room and bar lounge.
  • Served as contact between the front of house and kitchen staff.
  • Monitored dining room, bar, cabana, and dock labor and supply budget and adjusted to achieve financial goals.
  • Created four quarterly signature events and membership engagement activities hosted in the dining rooms, bar lounge, and membership lounge.

Education

High School Diploma -

Watertown Mayer High School
Watertown, MN
05-2013

Some College (No Degree) - Hospitality

University of Wisconsin - Stout
Menomonie, WI

Skills

  • Scheduling Coordination
  • Performance Evaluations
  • Employee Training
  • Operations Management
  • Restaurant operations management
  • Schedule Coordination
  • Recruitment
  • Customer Engagement
  • Performance Improvement
  • Labor and food cost control
  • Conflict resolution techniques
  • Promotions planning
  • Organization and prioritization
  • Supervisory skills
  • Stable work history

Certification

TIPS

ServeSafe

Timeline

Bar and Restaurant Manager

Lafayette Club
03.2019 - 03.2024

High School Diploma -

Watertown Mayer High School

Some College (No Degree) - Hospitality

University of Wisconsin - Stout

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Macy Pilgram