Macy Pumphrey

• Consistently provided superior customer care by responding promptly to guest requests and addressing any grievances immediately.
• Demonstrated ability to provide exceptional customer service, while leading a team of guest service advocates.
• Committed to providing superior quality service through effective communication with guests and colleagues alike.
• Strong problem solving skills; able to handle difficult situations calmly and professionally.

• Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
• Supported promotional plans by updating signage with price changes.
• Scanned shelves and product cases to locate expired, outdated and spoiled items.
• Assisted customers with price checking and finding requested items in store.

• Worked as a team member to provide the highest level of service to customers

• Shared product knowledge with customers while making personal recommendations

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner

• Assisted guests with placing orders in an informative and helpful fashion

• Ensured all safety and sanitation regulations were followed in accordance with state and local health regulations.
• Directed cleaning of kitchen and dining areas to maintain sanitation standards.
• Utilized problem-solving skills to quickly resolve customer complaints or issues.
• Maintained accurate records of cash transactions and deposits.