Macy Rawls
Longview
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Javara Research
08.2021 - 12.2024
- Outbound and inbound calls, chart reviews patient enrollment
- Utilized electronic health record systems effectively managed and organized patient data securely.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
Patient Access Representative
UT Health Science Center
06.2019 - 07.2021
- Insurance verifications, billing inquiries, building schedules and scheduling
- Check in registration
- Check out
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Service Representative
Christus Health Urology
09.2018 - 06.2019
- Billing inquiries, insurance verification and scheduling
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Built and maintained positive working relationships with patients and staff.
Administrative Assistant
NOV Tuboscope
10.2016 - 09.2018
- Answering phones, shipping and receiving, inventory and payroll
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
H&H
02.2013 - 09.2016
- Data entry, invoices, faxing filing
- Answering phones new customer accounts
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Supported company correspondence by drafting and distributing memos and emails.
Education
High School Diploma -
Kilgore High School
Skills
- Healthcare
- Customer service
- Problem-solving
- Time management
- Computer literacy
- Technical troubleshooting
- CPT knowledge
- Billing and collection procedures
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Microsoft Office Suite
Personal Information
Title:
Certification
CRCR (Certified Revenue Cycle Representative)
Timeline
Patient Engagement Specialist
Javara Research
08.2021 - 12.2024
Patient Access Representative
UT Health Science Center
06.2019 - 07.2021
Patient Service Representative
Christus Health Urology
09.2018 - 06.2019
Administrative Assistant
NOV Tuboscope
10.2016 - 09.2018
Administrative Assistant
H&H
02.2013 - 09.2016
High School Diploma -
Kilgore High School
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