Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Macy Smith

Temecula,CA

Summary

Enthusiastic and reliable server takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server

Ponte Winery
12.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with chefs to ensure perfect food presentations in a timely manner.
  • Upsold bottles of wine to guests by providing accurate descriptions and recommendations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Banquet Bartender and Server

Monserate Winery
09.2023 - 02.2024
  • Closed out cash register and prepared cashier report at close of event.
  • Preformed wine service at meals.
  • Regularly cleaned and sanitized bar and service area.
  • Created relationships with guests by engaging in friendly conversation and remembering drink orders.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Managed wine pour-offs to account for the amount of wine consumed at the end of events.
  • Prepared wide variety of mixed drinks.
  • Checked ID cards and verified legal age.
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Trained new servers and bartenders.

Server & Private Event Server

The Henry
07.2021 - 07.2023
  • Providing great hospitality every time!
  • Created positive relationships with guests and regulars.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Greeting guests, providing accurate menu knowledge and recommendations, maintaining a clean table for the guest throughout the experience, and paying out by using the POS.
  • Communicating with chefs to accommodate guests allergy or preference needs.
  • Maintaining running sidework throughout the shift to keep up with restaurant standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintain safe practices in food and alcohol consumption.
  • Recommend wine pairings to increase guest satisfaction and sales.
  • Set up dining areas and private events to perfection.
  • Keeping a positive attitude throughout the shift to make sure guests are getting the best service as well as keeping moral up in the restaurant.
  • Training new servers on standards and menu items.

Server & Host

Kings Fish House
10.2018 - 07.2021
  • Provide hospitality from the heart.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Satisfied customers by refilling drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with host, back-servers and chefs to accommodate guests needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Welcomed incoming guests and seated at optimal locations based on individual preferences and server balancing requirements.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Cross-trained as host and helped with tasks such as greeting and seating guests.
  • Handled special customer requests such as separate checks, allergies
  • Relayed orders and special requests to cooks.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Developed strong and lasting resident relationships.
  • Opened a new Kings Fish House in San Jose, Ca as a host trainer.
  • Delegated tasks and provided leadership in training new employees.

Cashier & Expo

Corner Bakery Cafe
06.2017 - 10.2018
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Santiago Canyon College
Orange, CA

Skills

  • Menu memorization
  • High-volume dining
  • Food safety understanding
  • Sales techniques
  • Guest satisfaction
  • Time management

Additional Information

November of 2020, Kings Fish House opened another location in San Jose, California. I worked as a host trainer for two weeks, mentoring the new hosting staff to prepare for the opening of a new, fast-paced restaurant. I delegated tasks to a group of new hosts, teaching them to be efficient while providing top tier customer service.

Timeline

Server

Ponte Winery
12.2023 - Current

Banquet Bartender and Server

Monserate Winery
09.2023 - 02.2024

Server & Private Event Server

The Henry
07.2021 - 07.2023

Server & Host

Kings Fish House
10.2018 - 07.2021

Cashier & Expo

Corner Bakery Cafe
06.2017 - 10.2018

Santiago Canyon College

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Macy Smith