Summary
Overview
Work History
Education
Skills
Timeline
Generic
Macy Smith

Macy Smith

Sugar Land,TX

Summary

Motivated professional with extensive entrepreneurial and management experience. Proven ability to build and sustain strong relationships with colleagues, staff, and clients while overseeing administrative and sales teams. Demonstrates effective leadership and collaboration skills, applying business acumen to achieve and surpass organizational objectives.

Overview

21
21
years of professional experience

Work History

Company Owner

Smithco Construction Services LLC
Sugar Land , Texas
11.2004 - Current
  • Managed daily operations and staff schedules for smooth business functionality.
  • Oversaw financial transactions and maintained accurate bookkeeping records.
  • Established vendor relationships to ensure quality product supply and pricing.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Developed policies and procedures for the organization.
  • Led startup and creation of operational procedures and workflow planning.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Set pricing structures according to market analytics and emerging trends.

Vice President of Operations

DCR Builders
Richmond, Texas
04.2024 - 04.2025
  • Delivered exceptional customer service through prompt problem resolution and effective communication.
  • Identified customer needs quickly to ensure efficient service delivery.
  • Prioritized tasks to meet service goals consistently.
  • Contributed innovative solutions that improved team performance and outcomes.
  • Engaged customers using strong interpersonal skills to foster positive interactions.
  • Recognized by management for commitment to high customer satisfaction.
  • Provided attentive service during face-to-face and phone interactions, enhancing overall experience.
  • Achieved high levels of customer satisfaction by creatively addressing issues.
  • Collaborated with other departments in order to achieve organizational goals.

Education

Bachelor of Science - Construction Project Management

ITT Technical Institute
Houston, TX
01-2016

Skills

  • Customer service excellence
  • Operational efficiency
  • Data analysis
  • Strategic planning
  • Team collaboration
  • Project management
  • Interpersonal communication
  • Client engagement
  • Purchasing and procurement
  • Multitasking abilities
  • Direct sales strategies
  • Profit and loss management

Timeline

Vice President of Operations

DCR Builders
04.2024 - 04.2025

Company Owner

Smithco Construction Services LLC
11.2004 - Current

Bachelor of Science - Construction Project Management

ITT Technical Institute

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