Macy St. John
Jasper,USA
Summary
Dedicated customer service representative with a drive to uphold customer satisfaction and drive company success. Committed administrative assistant with exceptional customer service and decision-making abilities, showcasing a strong work ethic, professional demeanor, and proactive approach. Energetic office manager adept at collaborating with diverse groups, demonstrating reliability and enthusiasm in all tasks. Organized and dependable candidate excelling at multitasking with a positive outlook, willing to go above and beyond to achieve team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teller Lead
PNC Bank
08.2023 - Current
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered 30 plus telephone inquiries on checking and savings accounts, loans, and lines of credit per day.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan, and other payments and posted to accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Property Manager
Park Stone Communities
01.2023 - 12.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
Property Manager
Twin Oaks Park
01.2021 - 01.2023
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
Optician
The Eye Center of Alabama
01.2020 - 01.2021
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Medical Receptionist
Southern Orthopedics
01.2018 - 01.2020
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 2-physician orthopedic medical facility, scheduling appointments, and handling patient inquiries.
Teller
Pinnacle Bank
01.2016 - 01.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted customers with banking needs and inquiries.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Handled various accounting transactions.
- Educated customers on online banking and mobile banking applications.
Branch Associate
BBVA Compass
12.2014 - 03.2016
- Generated new and repeat sales by providing product and technical information to customers.
- Determined customer requirements and expectations to recommend specific products and solutions.
- Functioned well in high-paced and stressful environment.
- Consulted customers to boost product sales and services.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Secretary/Web Designer
Weekend Warrior Heating & Air
01.2010 - 01.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Office Administrator
A Shining Star Recovery Ministries
09.2013 - 12.2014
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Strengthened communication skills through regular interactions with others.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Crew Member
Home Accents
07.2013 - 08.2013
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service
Captain D's
10.2012 - 06.2013
- Collaborated with customer service personnel to optimize outbound efforts.
- Provided friendly customer service to guests and addressed concerns.
- Developed and implemented strategies to deliver quality customer service.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
Education
GED -
Oak Grove Highschool
Bessemer, AL11.2013
Skills
- Banking law compliance
- Excellent time management skills
- Fraud identification
- Savvy relationship-builder
- Exceptional customer service
- Performance monitoring
- Incidents management
- Performance reporting
- MS office
- Microsoft office expertise
- Employee motivation
- Operational efficiency
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable office manager skilled with working with a diverse group of people.
Certification
- CNP - Certified Notary Public
Languages
English
Native or Bilingual
Timeline
Teller Lead
PNC Bank
08.2023 - Current
Property Manager
Park Stone Communities
01.2023 - 12.2023
Property Manager
Twin Oaks Park
01.2021 - 01.2023
Optician
The Eye Center of Alabama
01.2020 - 01.2021
Medical Receptionist
Southern Orthopedics
01.2018 - 01.2020
Teller
Pinnacle Bank
01.2016 - 01.2018
Branch Associate
BBVA Compass
12.2014 - 03.2016
Office Administrator
A Shining Star Recovery Ministries
09.2013 - 12.2014
Crew Member
Home Accents
07.2013 - 08.2013
Customer Service
Captain D's
10.2012 - 06.2013
Secretary/Web Designer
Weekend Warrior Heating & Air
01.2010 - 01.2016
GED -
Oak Grove Highschool
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