Macy Tolentino
Dothan Health | Dothan
Sachse,TX
2
Languages
1
Certification
14
years of professional experience
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Work History
SUPERVISOR ENVIRONMENTAL
4 Years 2 Months- Supervised environmental health inspections to identify hazards and enforce compliance with safety regulations.
- Reviewed sanitation programs and corrected deficiencies across facilities, food service, and public health operations.
- Investigated complaints and contamination concerns, documenting findings and directing appropriate corrective actions.
- Trained staff on hazard recognition, inspection procedures, and regulatory requirements.
- Developed corrective action plans for environmental risks and monitored implementation progress.
- Led the development of community outreach initiatives to build public trust in environmental health programs and increase awareness of local resources available for support.
- Optimized team performance through regular evaluations, constructive feedback, and tailored professional development opportunities.
- Implemented a patient satisfaction survey initiative, which led to targeted improvements in communication and overall patient experience scores.
HOSPITALITY MANAGER
2 Years 6 Months- Supervised kitchen and bar operations to ensure fast, coordinated, and quality service.
- Built strong relationships with guests and handled deposits and financial reporting.
- Maintained high standards of cleanliness and service operations.
- Directed daily operations of a high-volume hospitality environment, ensuring exceptional guest experiences and revenue growth.
- Led and motivated a team of 20+ staff to deliver outstanding service and achieve operational excellence and exceed customer satisfaction targets in a fast-paced setting.
- Implemented strategic initiatives to optimize labor and inventory management, resulting in improved efficiency and profitability.
- Oversaw compliance with health and safety regulations and company policies, maintaining a safe and welcoming environment.
- Managed budgeting, forecasting, and financial reporting to support business growth and operational efficiency.
- Collaborated with vendors and suppliers to negotiate favorable contracts for the restaurant.
- Directed guest experience operations, ensuring prompt seating, accurate wait management, and consistent service recovery.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
SERVICE MANAGER
6 Years 4 Months- Led cross-functional teams to achieve operational excellence and drive revenue growth in a fast-paced environment.
- Developed and implemented strategic plans that enhanced guest satisfaction and increased sales and brand loyalty.
- Managed budgeting, forecasting, and resource allocation to optimize profitability and efficiency.
- Led a high-performing service team to consistently exceed customer satisfaction targets and improve service delivery efficiency.
- Analyzed service metrics and customer feedback to identify areas for improvement and implemented solutions that reduced service turnaround time by 25% while maintaining quality standards.
- Managed vendor relationships and negotiated contracts to optimize service costs and enhance resource availability.
- Developed and executed comprehensive training programs that improved staff skills and boosted employee retention rates.
- Utilized data-driven insights to monitor service performance metrics and drive continuous operational enhancements.
- Collaborated cross-functionally with sales and kitchen departments to ensure seamless service delivery and maximize customer satisfaction.
- Directed daily service operations, ensuring compliance with company policies and regulatory requirements.
- Regularly collected customer feedback, identified pain points and implemented solutions that increased client loyalty and repeat business.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Received consistent excellent feedback on work quality and customer service.
- Delivered exceptional customer service, addressing diner concerns promptly and professionally.
Education
HUMAN RESOURCE - Wylie
Working on my degree in major and human resource and then minor and business of management.
DENTAL ASSISTANT
Certified RDA
HIGH SCHOOL
Diploma
Skills
Patient Care and Safety
Infection Control
Staff Training and Development
Workplace Safety Compliance
Scheduling and Labor Management
Inventory and Stock Management
Leadership
Communication
Organization
Problem-solving
Time-management
Negotiation
Marketing
Customer-service
Finance
Teamwork
Relationship
Radiography
Hygiene
Assistance
Recordkeeping
Customer-Service
Empathy
Multitasking
Personal Information
Title: EXPERIENCED
Certification
Dental assistant RDA certificate
LANGUAGES
English | Advanced
Spanish | Intermediate
Timeline
SUPERVISOR ENVIRONMENTAL
Dothan Health | Dothan
06.2021 - 08.2025Read More
HOSPITALITY MANAGER
Chili's Grill & Bar Restaurant
07.2017 - 01.2020Read More
SERVICE MANAGER
Applebee's | Dothan
03.2011 - 07.2017Read More
Collage
HUMAN RESOURCE from Wylie
Read More
Ports Worth Dental
DENTAL ASSISTANT
Read More
Sabrina High School
HIGH SCHOOL
Read More