Macy Woodward
Charleston,SC
Summary
Experienced Property Manager passionate about delivering exceptional results, seeking to leverage strong communication skills, organizational abilities, and extensive knowledge in property management. 6 Years of hands-on experience overseeing all aspects of property operations. Committed to resident and client satisfaction, excels in fast-paced environments with exceptional problem-solving and decision-making skills. Ready to contribute expertise to a dynamic organization that values professionalism and strives for excellence in property management.
Overview
13
13
years of professional experience
Work History
Property Manager in Charge
Park Circle Village Apartments
05.2022 - Current
- Managed tenant relations to ensure satisfaction and retention, achieving an average occupancy of 98% for 2024.
- Reduced tenant turnover by addressing concerns promptly, achieving an average renewal rate of 67% for 2024.
- Supervised property staff for optimal performance and tenant service through morning team huddles in line with Pegasus standards.
- Conducted market analysis to set competitive rental rates with weekly Market Surveys.
- Developed operating budget through RealPage Budgeting to maintain financial stability of the property.
- Prepared Owner Reports in an accurate and timely manner to communicate the status of property financials and operations.
- Managed property invoices through Ops and RealPage Financial Suite daily to ensure smooth operations and accuracy of financials.
- Evaluated KPIs for Knock engagement through monthly audits.
- Completed Accounting Month End in accordance with Pegasus guidelines.
- Processed rental applications for prospective residents using RealPage and SNAPPT to ensure applicants meet all criteria for approval.
- Trained new property managers on Ops, Financial Suite, HappyCo, and DOMO.
- Maintained South Carolina Property Manager and Property Manager in Charge licenses.
Client Services Manager
The Cloisters at Carolina Forest, Pegasus Residential
07.2021 - Current
- Oversee monthly rent collections and maintain high payment rates by building positive relationships with tenants
- Actively manage delinquency by communicating with residents about balances owed
- Process rental applications using OneSite
- Manage lease renewal offers for current residents
- Conduct move-out and move-in inspections to determine charges for damages and market readiness
- Prepare security deposit refunds for past residents
- Audit lease files and resident charges to ensure accuracy of records
- Conduct inspections of property grounds, buildings and amenities to identify maintenance concerns and areas for improvement
- Manage lead tracking system and generate traffic through calls, emails, and texts
- Conduct property showings to highlight apartment features, answer questions and redirect concerns to close leases
- Plan and carry out events to boost resident retention and rapport
Client Services Manager
The Bristol on Union, Fogelman Properties
10.2019 - 06.2021
- Oversaw monthly rent collections of over $300,000 while maintaining high payment rates
- Scheduled outside vendors and maintenance for apartment turns to meet move in deadlines
- Followed up with delinquent residents and coordinated collection procedures
- Completed final move-out inspections with tenants to identify any required repairs
- Processed security deposit refunds
- Addressed lease violations promptly and professionally
- Resolved conflicts between residents regarding noise, encroachment, and parking
- Kept precise records of all correspondence between residents and management
- Audited lease charges, property demographics, and lease files to maintain accurate records
- Completed month end accounting procedures in accordance with Fogelman guidelines
Assistant Business Manager
The Bristol on Union, Fogelman Properties
11.2018 - 10.2019
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases, and resolving resident issues
- Assisted prospective residents in paperwork completion and other logistics
- Facilitated smooth move-in processes for new residents
- Verified prospect incomes and other information before accepting lease applications
- Distributed and followed up on resident renewal notices
- Maintained package tracking system to ensure residents were accurately notified of package delivery
- Planned and hosted resident events to boost tenant engagement
- Handled social media marketing to reach more prospective residents
Family Resource Center Director
White County School District
07.2016 - 05.2018
- Provided counseling, education, and life-skills training to a diverse and at-risk student population
- Collaborated with teachers, administrators, parents, and outside agencies to provide White County students with necessary support services
- Checked student attendance and met with parents to remediate truancy
- Monitored students for signs of trauma, abuse, and neglect
- Hosted professional development seminars for teachers on how to identify and support at risk students
- Worked with school psychologists, teachers, and administrators to create and implement Individualized Education Plans
Carhop
Sonic Drive In
02.2012 - 07.2017
- Operated as full-service food provider by taking orders, preparing meals, and collecting payments
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides
- Provided a high level of customer service in a fast-paced environment
- Double-checked order accuracy and food quality consistently
- Assisted customers in choosing menu items by providing food complementing information
- Maintained professionalism while dealing with high order volumes and quality assurance
- Answered guest questions and promoted special products
Education
Property Manager in Charge License -
Real Estate School of South Carolina
South Carolina10-2023
Property Management Licensure Course -
Real Estate School of South Carolina
South Carolina12.2021
Bachelor of Science - Human Ecology
Tennessee Tech University
Tennessee05.2016
High School Diploma -
White County High School
Tennessee05.2012
Skills
- OneSite
- RealPage Ops
- RealPage Budgeting
- Knock
- Microsoft Office
- HappyCo
- Rent and Payment Collection
- Staff Coordination
- Client Relations
- Market Tracking
- Leasing
- Event Planning
- Scheduling
Accomplishments
- 2020 Fogelman Arc of Optimism Recipient
- 2019 Apartment Association of Greater Memphis Rookie of the Year Recipient
- 2019 Fogelman Region III Top Leasing Performer
Timeline
Property Manager in Charge
Park Circle Village Apartments
05.2022 - Current
Client Services Manager
The Cloisters at Carolina Forest, Pegasus Residential
07.2021 - Current
Client Services Manager
The Bristol on Union, Fogelman Properties
10.2019 - 06.2021
Assistant Business Manager
The Bristol on Union, Fogelman Properties
11.2018 - 10.2019
Family Resource Center Director
White County School District
07.2016 - 05.2018
Carhop
Sonic Drive In
02.2012 - 07.2017
Property Manager in Charge License -
Real Estate School of South Carolina
Property Management Licensure Course -
Real Estate School of South Carolina
Bachelor of Science - Human Ecology
Tennessee Tech University
High School Diploma -
White County High School
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