Madai Massana
Hialeah,FL
Summary
Highly motivated and dedicated, an asset to any company. Years of experience in customer service, adapting quickly to various roles within the service industry. Seeking to join a team that values lasting relationships with clients and colleagues. Adapt to managing high pressure and time sensitive projects. Thrives in positions that allow for both personal and professional growth.
Overview
11
11
years of professional experience
Work History
House Manager
Arkitekt Ventures
Miami, FL
07.2019 - Current
- Organized and maintained household inventory records, including supplies and equipment.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Dry Clean drop off and pick up
- Provide personal assistance to the employer
- Manage staff scheduling
- Maintain confidentiality and discretion when handling sensitive household manners.
- Oversee and manage the daily operations of the household.
- Cook/Prepare meals for family when needed.
- Responsible for assisting with childcare.
- Grocery inventory and shopping
- Assist in housekeeping when needed.
- Address various errands as assigned.
- Provide high level of service to the homeowners and ensure their needs and preferences are met.
- Complete other job duties as assigned
- Handle administrative tasks
- Chauffeur family as needed.
Housekeeping Supervisor
TDH Corporation
Fort Lauderdale, FL
07.2015 - 06.2019
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Scheduled employees shifts
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
Infant Caregiver
Confidential
Miami, FL
09.2015 - 11.2016
- Provided infant care and supervision, including feeding, diapering, dressing, playing and comforting.
- Assisted in maintaining a safe environment for the children by following all safety regulations.
- Developed daily routines for naps and meals that were appropriate for each individual child's needs.
- Performed light housekeeping duties related to childcare such as laundry, cleaning toys and sterilizing bottles.
- Observed infants physical condition and documented changes in behavior or health status.
- Traveled and worked different hours as needed.
- Maintained records of infants daily activities and health information provided by parents or guardians.
- Responded immediately to any signs of distress or other unusual behaviors exhibited by infants.
- Changed diapers regularly throughout the day while also providing comfort during diaper changes.
- Prepared formula bottles according to instructions on labels or per doctor's orders.
Catering Manager
South Florida Hospitality
Miami, FL
02.2013 - 07.2015
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Organized staff scheduling and trained new employees on food safety practices.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Responsible for supervising food service operations at private event in Miami Dade, Broward, and Palm Beach.
- Maintained accurate records of orders and deliveries for catering services.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
Education
Associate of Arts -
Keiser University
Pembroke Pines10-2021
Bachelor of Arts -
Keiser University
Fort Lauderdale, FLSkills
- Managerial Skills
- Industry-wide hospitality expertise
- Long- term supervision of quality
- Customer service oriented
- Bilingual; fluent in English and Spanish
- Proficient in Microsoft Office programs, and comfortable with new technology
- Excellent communication and leadership skills
- Experienced in managing 10 or more employees
- Housekeeping
- Quality Assurance
- Organizational Skills
- Employee Scheduling
References
References available upon request.
Timeline
House Manager
Arkitekt Ventures
07.2019 - Current
Infant Caregiver
Confidential
09.2015 - 11.2016
Housekeeping Supervisor
TDH Corporation
07.2015 - 06.2019
Catering Manager
South Florida Hospitality
02.2013 - 07.2015
Associate of Arts -
Keiser University
Bachelor of Arts -
Keiser University