Madaleine Calderon
Madison,WI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Server
Nitty Gritty
08.2025 - Current
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Manager
Conrads Grill
10.2022 - 08.2025
- Worked with individuals strengths and weakness to prioritize teamwork, efficiency, and improve employee confidence.
- Overall improvement is my top goal and success was seen in a turnover rate of 2-4 months into over a year, implementing policies to ensure food safety, employee safety, customer experience, physical store improvements, and conflict resolution standards that made a huge difference in company culture.
- Provided leadership during times of organizational change or crisis situations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Server
Paisans
03.2020 - 10.2022
- Gained the ability to multitask so well that I am the go-to person for all urgent, time sensitive, and chaotic situations.
- Anticipating the needs of guests for an experience that makes them feel relaxed, and to the needs of my team so they feel supported.
- Every detail must be correct as most people would not enjoy complaining leading to a diminished dining experience.
Admin Internship
Goodwill Job Connection
02.2021 - 04.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Certificate - Medical Administration
Brunswick Job Corps Center
Brunswick, GA05.2021
Skills
- Team Leadership
- Complex Problem-Solving
- Positive Attitude
- Goal Setting
- Adaptability
- Reliability
Certification
- CMAA September 2019
- EHR April 2019
- CPR
- ServSafe
Timeline
Lead Server
Nitty Gritty
08.2025 - Current
Assistant Manager
Conrads Grill
10.2022 - 08.2025
Admin Internship
Goodwill Job Connection
02.2021 - 04.2021
Server
Paisans
03.2020 - 10.2022
Certificate - Medical Administration
Brunswick Job Corps Center