Madalena Coronado
ESPANOLA,NM
Summary
Dynamic fine dining server with extensive experience at El Nido, excelling in upselling and customer satisfaction. Recognized for exceptional multitasking and conflict resolution skills, enhancing guest experiences through personalized service and detailed menu knowledge. Proven ability to train staff and maintain high service standards in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Fine Dining Server
El Nido
03.2022 - 09.2022
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Managed sections for smooth flow of guests and orders.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
Servers
The Sunshine Cafe
08.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Casual Fine Dining Lead Server
Adrianos Bistro
03.2016 - 07.2019
- Delivered exceptional dining experiences by providing attentive and personalized service.
- Enhanced guest satisfaction with prompt and courteous service.
- Assisted guests with menu selections to ensure memorable dining experiences.
- Improved table turnover rates by efficiently managing multiple tables.
- Upsold menu items to enhance dining experiences and increase revenue.
- Memorized menu offerings to provide knowledgeable recommendations.
- Assisted in training new staff, ensuring seamless integration into team.
- Enhanced team performance by mentoring staff on upselling techniques and menu knowledge.
- Trained new servers on proper techniques and protocols for delivering exceptional service.
Server and Floor Manager
Jojis Sushi and Teppan
10.2013 - 12.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Breakfast Server
The Edgewater Cafe
08.2010 - 08.2013
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
- Ensured prompt table turnover by efficiently clearing dishes upon guest completion.
- Kept up-to-date knowledge on current menu offerings, including daily specials and seasonal changes.
- Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
Education
Personal Trainer Certification - Sports Science
NASM
Online08.2021
Cosmetology -
Northern New Mexico College
Española, NM12.2013
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Cash handling proficiency
- Menu memorization
- Tableside etiquette
- Upselling skills
- Flexible schedule
- Fine dining experience
- Food allergy awareness
- Warm and friendly
- Service prioritization
- Conflict and complaint resolution
- Daily specials memorization
- Multitasking
- Reliability
Timeline
Fine Dining Server
El Nido
03.2022 - 09.2022
Servers
The Sunshine Cafe
08.2019 - 01.2021
Casual Fine Dining Lead Server
Adrianos Bistro
03.2016 - 07.2019
Server and Floor Manager
Jojis Sushi and Teppan
10.2013 - 12.2016
Breakfast Server
The Edgewater Cafe
08.2010 - 08.2013
Personal Trainer Certification - Sports Science
NASM
Cosmetology -
Northern New Mexico College
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