Madalena Gomes
New Bedford,MA
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
Fairhaven, MA
09.2021 - Current
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Processed refunds for worn, damaged and broken merchandise.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers promptly and responded to questions.
- Answered customer inquiries regarding store policies and procedures.
Secretary
Hercules SLR
New Bedford, MA
08.2019 - 08.2021
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed documents and materials for dissemination to appropriate parties.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Responded to customer issues to provide immediate resolution and improve retention.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated contact lists on a regular basis; created new contacts as needed.
- Maintained organized filing system of paper and electronic documents.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Drove customer feedback to deliver information to management for corrective action.
- Sent and distributed mail and parcels.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Created and updated spreadsheets to track and report data.
Barista
Dunkin' Donuts
New Bedford, MA
- Utilized POS system to receive and process customer payments.
- Operated cash registers to process customer payments.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Assisted with catering orders for corporate clients or private parties upon request.
- Maintained calm demeanor during high-volume periods and special events.
- Restocked product displays based on demand and projected sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
gnbvt high school
New Bedford, MA05-2016
Skills
- Cash Handling
- Returns Processing
- Payment Processing
- Payment Collection
- Drawer Balancing
- ID Verification
- Cash Register Operation
- Customer Assistance
- POS Systems
- Customer Service
- Staff Training
- Written and Verbal Communication
- Credit and Cash Transactions
- Scanner Operations
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Timeline
Cashier
Walmart
09.2021 - Current
Secretary
Hercules SLR
08.2019 - 08.2021
Barista
Dunkin' Donuts
High School Diploma -
gnbvt high school