Madalena Trivinia
Perkasie,PA
Summary
A seasoned customer service professional, competent in resolving customer concerns and prioritize customer needs. Detail-oriented, responsive, and adaptable to changing conditions. I am known for having great organizational skills, planning skills along with time management working well with others and teams, maintain a professional demeanor through inconveniences or difficulties, and a great communicator. I am Looking for a new role where hard work and dedication will be highly valued, as well as opportunity for growth. I take pride in my work and also care about company growth, as much as my own.
Overview
13
13
years of professional experience
Work History
Cleaning Contractor
Maidmine
Perkasie, PA
04.2023 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently exceeding expectations and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Established trust with clients through consistent communication.
- Collaborated with team members to complete cleanings within time allotted.
Small Business Co-Owner
Sicklerville House Cleaning
Sicklerville, USA
12.2017 - 05.2023
- Performed all cleaning duties.
- Responded to emergency cleaning requests to meet client expectations.
- Reduced average cleaning time per room by implementing fewest steps system.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Communicated courteously with customers by telephone, email, and face to face.
- Confirmed appointments with customers and was able to reschedule missed appointments at their convenience.
- Reached out to potential clients to grow a better customer base as well as schedule estimates and appointments.
- Recorded payments for services, as well as billing customers using Quickbooks and Jobber.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
Dollar General
Williamstown, USA
12.2016 - 12.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in recruiting, hiring and training of team members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
- Boosted sales by cultivating customer rapport and delivering superior customer service
- Diminished total loss by implementing effective operational improvements
- Implemented succession planning by training and developing a team of associates into leadership positions
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Dollar General
Williamstown, USA
08.2014 - 12.2016
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Led teams in planning, implementation and execution of merchandising to streamline business effectiveness
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Assisted customers, answered questions and resolved problems for stellar customer service
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
- Boosted sales through attractive merchandise presentation and adequate inventory
- Analyzed inventory trends and sale promotions to minimize overstock
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Key Holder
Dollar General
Williamstown, NJ
08.2012 - 08.2014
- Marked-down clearance items and relocated merchandise to proper store areas.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Sales Associate
Dollar General
Williamstown, NJ
06.2011 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Greeted customers upon entering building and offered carts and baskets to promote the increase of sales per customer.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Timber Creek Regional High School
Erial, NJ06.2012
Skills
- Planning and execution
- Recruiting and hiring
- Customer retention
- Critical thinking
- Schedule management
- Time management
- Organization
- Collaboration
- Store operations oversight
- Great Interpersonal relationship skills
- Reliable
- Outstanding communication skills
- Customer Service
- Problem-solving abilities
- Adaptive team player
- Decision-making
References
Dora Albert - Dollar General District Manager
Keturah Bender - Previous co-worker
Susan - Current client
Timeline
Cleaning Contractor
Maidmine
04.2023 - Current
Small Business Co-Owner
Sicklerville House Cleaning
12.2017 - 05.2023
Store Manager
Dollar General
12.2016 - 12.2017
Assistant Store Manager
Dollar General
08.2014 - 12.2016
Key Holder
Dollar General
08.2012 - 08.2014
Sales Associate
Dollar General
06.2011 - 06.2012
High School Diploma -
Timber Creek Regional High School