Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madalena Trivinia

Perkasie,PA

Summary

A seasoned customer service professional, competent in resolving customer concerns and prioritize customer needs. Detail-oriented, responsive, and adaptable to changing conditions. I am known for having great organizational skills, planning skills along with time management working well with others and teams, maintain a professional demeanor through inconveniences or difficulties, and a great communicator. I am Looking for a new role where hard work and dedication will be highly valued, as well as opportunity for growth. I take pride in my work and also care about company growth, as much as my own.

Overview

13
13
years of professional experience

Work History

Cleaning Contractor

Maidmine
04.2023 - Current
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently exceeding expectations and adhering to high-quality standards.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Contributed to the growth of the business by securing long-term contracts with satisfied customers.
  • Established trust with clients through consistent communication.
  • Collaborated with team members to complete cleanings within time allotted.

Small Business Co-Owner

Sicklerville House Cleaning
12.2017 - 05.2023
  • Performed all cleaning duties.
  • Responded to emergency cleaning requests to meet client expectations.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Communicated courteously with customers by telephone, email, and face to face.
  • Confirmed appointments with customers and was able to reschedule missed appointments at their convenience.
  • Reached out to potential clients to grow a better customer base as well as schedule estimates and appointments.
  • Recorded payments for services, as well as billing customers using Quickbooks and Jobber.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Store Manager

Dollar General
12.2016 - 12.2017
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Approved regular payroll submissions for employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Assisted in recruiting, hiring and training of team members.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
  • Boosted sales by cultivating customer rapport and delivering superior customer service
  • Diminished total loss by implementing effective operational improvements
  • Implemented succession planning by training and developing a team of associates into leadership positions
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Store Manager

Dollar General
08.2014 - 12.2016
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Coached and developed store associates through formal and informal interactions
  • Oversaw aspects of maintenance, inventory and daily activity management
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
  • Led teams in planning, implementation and execution of merchandising to streamline business effectiveness
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
  • Assisted customers, answered questions and resolved problems for stellar customer service
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
  • Boosted sales through attractive merchandise presentation and adequate inventory
  • Analyzed inventory trends and sale promotions to minimize overstock
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.


Key Holder

Dollar General
08.2012 - 08.2014
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Sales Associate

Dollar General
06.2011 - 06.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers upon entering building and offered carts and baskets to promote the increase of sales per customer.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Timber Creek Regional High School
Erial, NJ
06.2012

Skills

  • Planning and execution
  • Recruiting and hiring
  • Customer retention
  • Critical thinking
  • Schedule management
  • Time management
  • Organization
  • Collaboration
  • Store operations oversight
  • Great Interpersonal relationship skills
  • Reliable
  • Outstanding communication skills
  • Customer Service
  • Problem-solving abilities
  • Adaptive team player
  • Decision-making

References

Dora Albert - Dollar General District Manager 


Keturah Bender - Previous co-worker 


Susan - Current client 


Timeline

Cleaning Contractor

Maidmine
04.2023 - Current

Small Business Co-Owner

Sicklerville House Cleaning
12.2017 - 05.2023

Store Manager

Dollar General
12.2016 - 12.2017

Assistant Store Manager

Dollar General
08.2014 - 12.2016

Key Holder

Dollar General
08.2012 - 08.2014

Sales Associate

Dollar General
06.2011 - 06.2012

High School Diploma -

Timber Creek Regional High School

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Madalena Trivinia