Madalene Taga
Newark,CA
Summary
Adept at navigating complex regulations and fostering client relationships, I leveraged data entry proficiency and motivational interviewing at Exela Technology to enhance compliance and operational efficiency. My proactive approach and dedication to client confidentiality significantly improved service delivery, showcasing a unique blend of hard and soft skills with a focus on impactful results.
Overview
14
14
years of professional experience
Work History
Care Pro
Honor Home Care Services
Concord
01.2020 - 06.2024
- Assisting with personal care, such as bathing, dressing, grooming, toileting, and eating.
- Following a prescribed healthcare plan, which may include administering medication and assisting with exercise.
- Ensuring the client's or resident's home is organized and safe.
- Serving meals and helping with food preparation.
- Providing emotional support and encouragement.
Import and Export Compliance
Exela Technology
Milpitas
04.2017 - 01.2020
- Ensuring compliance with all import/export regulations and laws.
- Developing and maintaining policies and procedures for import/export activities.
- Providing guidance to staff members regarding regulatory requirements and documentation.
- Conducting audits and risk assessments to prevent potential compliance issues.
- Monitoring and navigating complex regulations regarding customs clearance, import and export licenses, trade agreements, and embargoes.
Lobby Ambassador
Novitex Solutions
Milpitas
03.2015 - 04.2017
- Implemented safety procedures within the lobby area, maintaining a secure environment for all visitors and staff members.
- Established open lines of communication between lobby ambassadors and other departments within the hotel, encouraging teamwork towards shared goals.
- Facilitated the efficient flow of traffic through the lobby area, managing congestion during peak times and ensuring guest comfort.
- Collaborated with front desk staff to streamline check-in procedures, resulting in reduced wait times and increased guest satisfaction.
Delivery Courier
Pitney Bowes Solution
Milpitas
02.2012 - 03.2015
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Sales Associate
Godiva Chocolatier Inc
Concord
03.2010 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Rota High School
Song Song Village06.1997
Skills
- Data entry proficiency
- Motivational Interviewing
- Client Confidentiality
- Follow-up skills
Timeline
Care Pro
Honor Home Care Services
01.2020 - 06.2024
Import and Export Compliance
Exela Technology
04.2017 - 01.2020
Lobby Ambassador
Novitex Solutions
03.2015 - 04.2017
Delivery Courier
Pitney Bowes Solution
02.2012 - 03.2015
Sales Associate
Godiva Chocolatier Inc
03.2010 - 07.2014
High School Diploma -
Rota High School