Madalina Aron
Miami,FL
Summary
Dynamic leader with a proven track record in operations management and organizational development, notably at EDL Home Services. Skilled in fostering team productivity and consistently meeting goals through effective staff and schedule management. Excelled in enhancing profitability and customer satisfaction, demonstrating exceptional verbal communication and multitasking abilities.
Results-driven management professional with extensive experience in service-oriented environments. Strong focus on team collaboration and achieving results, adaptable to changing needs and priorities. Skilled in strategic planning, operational efficiency, and team leadership. Known for reliability, communication, and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
General Manager, Services
EDL Home Services
12.2022 - Current
- Evaluated emerging trends in the industry to stay ahead of competitors and adapt service offerings accordingly.
- Developed a loyal customer base by consistently delivering exceptional service, maintaining open communication lines, and addressing concerns promptly.
- Achieved operational excellence through the development of comprehensive training programs for staff members and ongoing performance evaluations.
- Negotiated mutually beneficial contracts with vendors that ensured optimal pricing and service quality for the organization.
- Identified areas for potential cost savings which led directly to an increase in overall profitability.
- Oversaw a team of professionals responsible for delivering exceptional services across multiple departments within the organization.
- Managed client relationships to ensure long-term retention and referrals, resulting in consistent revenue growth.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Manager
Self-employeed
11.2020 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to expain sales opportunities.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
WAITRESS
FUEGO BY MANA
11.2019 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
WAITRESS
THE HARBOUR GRIL
12.2017 - 10.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress Supervisor
Mozart Cafe
09.2015 - 07.2018
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Assistant Manager
Three Brothers of Italy
06.2014 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
No Degree - Foreign Languages And Literatures
Al I Cuza University
Iasi, RomaniaHigh School Diploma -
NATIONAL HIGH SCHOOL “STEFAN CEL MARE”
Romania06-2013
Skills
- Operations management
- Organizational development
- Verbal and written communication
- Time management
- Efficient multi-tasker
- Motivation
- Consistently meet goals
- Staff management
- Schedule management
- Employee scheduling
- Bilingual
- Hard Working
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Limited Working
Hebrew
Elementary
Timeline
General Manager, Services
EDL Home Services
12.2022 - Current
Sales Manager
Self-employeed
11.2020 - 11.2022
WAITRESS
FUEGO BY MANA
11.2019 - 03.2020
WAITRESS
THE HARBOUR GRIL
12.2017 - 10.2019
Waitress Supervisor
Mozart Cafe
09.2015 - 07.2018
Assistant Manager
Three Brothers of Italy
06.2014 - 08.2015
No Degree - Foreign Languages And Literatures
Al I Cuza University
High School Diploma -
NATIONAL HIGH SCHOOL “STEFAN CEL MARE”
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