Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Madalina Olson

Kansas City,MO

Summary

Madalina Olson. My nickname is Xavier shortened to Avi. I am an outgoing and friendly individual. I am a current college student, studying for an Associates of Computer Science degree. I soon wish to graduate Community College and move towards becoming a full-time student within a four year university, where I will major in Aerospace Engineering, with a minor in Computer Science. I am an honest and hardworking individual, I can take a difficult task and problem solve that task to get it done effectively and efficiently. I take dedication very seriously when it comes down to any job or profession I am in. Quick little note, being a full-time college student does not mean that I am going to put work as a second priority next to my college. I believe that there can be multiple priorities that can be taken at one time. I aim to please and reassure any employer, where I will take all and any necessary steps towards doing the job I am given in the best way possible and to the standards the employer holds of me. I am always ready and willing to assist fellow employees with job tasks. I can handle various duties and assignments. I am accustomed to multitasking and working quickly to meet challenging demands. I am considered to be hardworking and reliable with great interpersonal skills. I work with a positive mindset and bring positivity with me wherever I go.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Claire’s
08.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Supervisor

Starbucks
02.2018 - 12.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Sales Guide

Spencer’s
05.2024 - 09.2024


  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Repair Technician

Cory Brown
01.2020 - 01.2023
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Phone Repairs
  • Communication with customers
  • Soldering Experience
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Followed detailed repair and maintenance procedures for consumer products.

Lowe’s Associate

Paul Scola
08.2023 - 04.2024
  • Performed tinting, mixing and color matching of paint.
  • Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
  • Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
  • Offered color matching expertise and paint product selection advice to assist customers with paint choice.
  • Managed customer relations through communication and helpful interactions.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Worked varied hours to meet seasonal and business needs.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Provided product price information to customers.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Maintained relationships with customers to maximize sales opportunities.
  • Utilized customer feedback to improve product offerings.
  • Created promotional materials to advertise products and services.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Generated sales reports and presentations for senior management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Starbucks Barista

Vincent Tiles
01.2022 - 12.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Constantly expanded personal knowledge of coffee styles and varieties.

Education

Associates In Computer Science - Computer Science

Metropolitan Community College - Kansas City
Kansas City, MO
05.2026

GED -

Homeschooled
Kansas City, MO
06.2015

Skills

  • Professionalism
  • Dedicated
  • Language Perfection
  • Communication Skills
  • Project management
  • Software
  • Scheduling
  • Leadership
  • Teamwork
  • Management
  • Organisation
  • Punctuality
  • Verbal / Nonverbal Communication
  • Time management
  • Coffee Machine Demonstrations
  • Coffee and Tea Preparation
  • Equipment and Store Cleaning
  • Menu Memorization
  • Hospitality
  • Coordinating Orders
  • Cash Handling
  • Management Support
  • Process Improvement
  • Customer Interaction
  • Marketing
  • Sales Techniques
  • Team Leadership
  • Negotiation
  • Shift Scheduling
  • Hiring and Training

Accomplishments

  • Developed creative and appealing latte art techniques and instructed coworkers in method.

Languages

Russian
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Timeline

Assistant Store Manager

Claire’s
08.2024 - Current

Sales Guide

Spencer’s
05.2024 - 09.2024

Lowe’s Associate

Paul Scola
08.2023 - 04.2024

Starbucks Barista

Vincent Tiles
01.2022 - 12.2022

Repair Technician

Cory Brown
01.2020 - 01.2023

Supervisor

Starbucks
02.2018 - 12.2020

Associates In Computer Science - Computer Science

Metropolitan Community College - Kansas City

GED -

Homeschooled
Madalina Olson