Madalina Spinu
Las Vegas,NV
Summary
Customer focused and dedicated. Skilled at providing corteous service, multitasking, taking orders acurately and mantaining a positive attitude.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Gen Korean BBQ
Las Vegas, NV
09.2020 - 09.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Balanced cash register at end of shift according to established procedures.
Restaurant Hostess
FU Asian Kitchen
Las Vegas, NV
03.2019 - 02.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Upsold appetizers, drinks, desserts. when appropriate.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Sales Associate
Access Store at the Luxor Hotel and casino
Las Vegas, NV
03.2017 - 11.2017
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Sales Associate
Accesso Store at the Forum Shops at Caesars Palace
Las Vegas, NV
06.2016 - 03.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Skills
- Social Perceptiveness
- Greeting guests
- Reservations Coordination
- Menu Memorization
- Sales and Marketing
- Handling Complaints
- Item promotion
Languages
English
Full Professional
Spanish
Full Professional
Romanian
Native/ Bilingual
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Hostess
Gen Korean BBQ
09.2020 - 09.2020
Restaurant Hostess
FU Asian Kitchen
03.2019 - 02.2020
Sales Associate
Access Store at the Luxor Hotel and casino
03.2017 - 11.2017
Sales Associate
Accesso Store at the Forum Shops at Caesars Palace
06.2016 - 03.2017