Madaline Her
Sacramento,CA
Summary
Detail-oriented and customer-focused professional with experience in healthcare administrative support, data entry, documentation, recordkeeping, and customer service. Skilled in maintaining accurate records, reviewing information, preparing reports, and handling confidential information with professionalism and attention to detail. Experienced with Microsoft Word, Excel, PowerPoint, Microsoft Teams, Monday.com, and digital record systems. Recognized for strong organizational skills, critical thinking, problem-solving, and the ability to quickly learn new systems, processes, and procedures while managing multiple priorities in fast-paced environments. Eager to contribute to Sutter Health's Health & Welfare team by providing accurate, efficient, and high-quality administrative support while continuing to learn and grow professionally.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Indoor Playground Associate
Enchanted Cosmos
Sacramento, CA
08.2025 - Current
- Coordinated birthday party setup and event preparation to ensure activities were organized and completed on schedule.
- Maintained accurate attendance records, incident reports, and daily operational documentation with strong attention to detail.
- Assisted with scheduling, administrative support, and organized recordkeeping while managing multiple priorities.
- Responded to customer inquiries, resolved concerns professionally, and communicated policies and procedures clearly to families.
- Handled customer information with professionalism and confidentiality while supporting daily operations in a fast-paced environment.
Employee
TTOBONGEE CHICKEN
Sacramento, CA
05.2021 - 05.2025
- Delivered exceptional customer service by assisting customers, resolving concerns, and ensuring a positive dining experience.
- Processed customer transactions and maintained accurate order and payment records with strong attention to detail.
- Worked effectively in both front-of-house and back-of-house roles, adapting quickly to changing business needs and priorities.
- Managed multiple responsibilities simultaneously in a fast-paced, high-volume environment while maintaining accuracy and efficiency.
- Collaborated with team members to support daily operations, resolve issues, and ensure efficient workflow.
Intern
Sierra Sacramento Valley Medical Society (SSVMS)
Sacramento, CA
- Shadowed healthcare professionals to gain exposure to patient care coordination, healthcare administration, and clinical workflows.
- Observed medical documentation, discharge planning, referrals, and case management processes to better understand healthcare operations.
- Reviewed healthcare program information and documented observations with accuracy and attention to detail.
- Prepared written summaries, reports, and documentation for program staff and coordinators while maintaining organized records.
- Gained exposure to healthcare compliance standards, medical recordkeeping practices, and the importance of handling confidential information.
- Assisted with data collection, reporting, and program evaluation activities to support healthcare initiatives.Reviewed and documented observations related to healthcare programs and public health initiatives.
- Prepared written summaries and reports for program staff and coordinators.
- Supported structured recordkeeping and compliance-related documentation practices.
- Gained exposure to data-driven decision-making, reporting standards, and program evaluation.
Education
High School Diploma -
Grant Union High School
Sacramento, CA05-2023
Associate of Arts - Social Science
American River College
05-2023
Bachelor of Science - Health Science
California State University, Sacramento
05-2026
Skills
- Data Entry
- Records Management
- Documentation & Report Preparation
- Administrative Support
- Compliance Documentation
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Mondaycom
- Clear Written & Verbal Communication
- Organization & Time Management
- Critical Thinking & Problem Solving
- Attention to Detail
- Confidential Information Handling
- Healthcare Documentation
- Medical Recordkeeping
- Scheduling Support
- Team Collaboration
Certification
- CPR & AED Certification - HSI Training Program
- Future of Medicine Program Certification - SSVMS
- Associate of Arts Degree - Social Science
Hobbies and Interests
- Photography & Photo Editing
- Musician
- Fitness
- Reading
- Data Analysis
Timeline
Indoor Playground Associate
Enchanted Cosmos
08.2025 - Current
Employee
TTOBONGEE CHICKEN
05.2021 - 05.2025
Intern
Sierra Sacramento Valley Medical Society (SSVMS)
High School Diploma -
Grant Union High School
Associate of Arts - Social Science
American River College
Bachelor of Science - Health Science
California State University, Sacramento