Madaline Munoz
Port Charlotte,FL
Summary
Telecom analyst and project manager with 15 years of experience in telecom repairs, installations, and management. Highly proficient in project management, preventative maintenance, and troubleshooting. Skilled in customer service, vendor management, and contract negotiation. Diligent [Desired Position] with a background in telecommunications analysis. Known for optimizing network performance and resolving complex technical issues to improve operational efficiency. Demonstrated expertise in data analysis and problem-solving, contributing to team success and project completion.
Overview
24
24
years of professional experience
Work History
Telecom Analyst. / Project Manager
AVANTAGE COMMUNCATIONS GROUP
01.2008 - 01.2024
- Worked with carriers to decommission services and returns of equipment
- Charged with telecom installations
- As well as repairs
- Collaborate with carriers to order services and technicians to ensure services are completed to the client’s satisfaction
- Knowledge of TEM, working on customer’s bills and adjusting errors on said bills
Senior telecom and Network analyst
HIP HEALTH PLANS OF NEW YORK
01.2000 - 01.2008
- Worked with many of the companies’ locations managing the repair issues and new installation of telephone and Network services
- Programmed and repaired telephones via the carrier’s portals
- Ordered and updated issues also in the vendor’s portals
- Project Managing IT departments as they build out a new network
- Following the PMBOK theology from charter to close of project
- Management Technical Knowledge: Strong written and verbal communication skills, including the ability to provide feedback to clients and other stakeholders
- Collaborating with vendors in telecom, negotiated new contracts, worked closely with Verizon, AT&T, Lumen, Windstream, as well as Co-locations and Data Centers
- Network infrastructure, Microsoft applications, SharePoint, VOIP, UCaaS, Cloud services, Sonet, SDWAN, TEM, Smartsheet
Education
Liberal Arts - Business
New York University
New York, NYTelecommunications training -
LaGuardia Community College
Skills
- Wireless network design
- Fiber optic technologies
- Network troubleshooting
- Telecom billing systems
- Disaster recovery planning
- IP networking fundamentals
- Customer support experience
- Telecom infrastructure management
- Teamwork and collaboration
- Multitasking
- Reliability
- Database management
Managementtechnicalknowledge
- Strong written and verbal communication skills, including the ability to provide feedback to clients and other stakeholders.
- Collaborating with vendors in telecom, negotiated new contracts, worked closely with Verizon, AT&T, Lumen, Windstream, as well as Co-locations and Data Centers.
- Network infrastructure, Microsoft applications, SharePoint, VOIP, UCaaS, Cloud services, Sonet, SDWAN, TEM, Smartsheet.
Timeline
Telecom Analyst. / Project Manager
AVANTAGE COMMUNCATIONS GROUP
01.2008 - 01.2024
Senior telecom and Network analyst
HIP HEALTH PLANS OF NEW YORK
01.2000 - 01.2008
Telecommunications training -
LaGuardia Community College
Liberal Arts - Business
New York University
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