Madalyn Carpenter
Stevens Point
Summary
I have worked closely with other people in my time working at whatever job I've been at! Whether that be customers or my fellow co-workers. In my time as a college student I have also become accustomed to writing and editing, which are my biggest strong suits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Pittsville Cafe
03.2018 - 04.2021
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Customer Success Representative
Skyward
01.2023 - 01.2024
- Talked with customers to resolve an issue they were having with our product.
- Lead trainings to customers regarding our product.
- Presented internally on my product knowledge.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
Technical Writer
Skyward
01.2024 - Current
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Collaborated with Subject Matter Experts to gather information for accurate and comprehensive documentation.
- Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
Education
Bachelor of Arts - Writing, Editing, And Publishing
University of Wisconsin - Stevens Point
Stevens Point, WI12.2024
High School Diploma -
Pittsville High School
Pittsville, WI05.2021
Skills
- Problem Solving
- Effective Communication
- Team Collaboration
- Product Knowledge
- Process Improvement
- Prioritization
Certification
Microsoft Office
Timeline
Technical Writer
Skyward
01.2024 - Current
Customer Success Representative
Skyward
01.2023 - 01.2024
Waitress
Pittsville Cafe
03.2018 - 04.2021
Bachelor of Arts - Writing, Editing, And Publishing
University of Wisconsin - Stevens Point
High School Diploma -
Pittsville High School
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