Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madalyn Cole

Naples

Summary

Dedicated and experienced financial professional with proven success managing banking functions, works well in fast paced, high stress positions. Seeking an opportunity to use my knowledge and experience to further my career in a strong financial organization

Overview

5
5
years of professional experience

Work History

Deposit & Digital Banking Operations Specialist

Texas Heritage National Bank
08.2024 - Current
  • Oversee daily processing of deposits through online banking, ensuring accuracy and compliance with financial regulations.
  • Streamlined deposit reconciliation procedures, enhancing operational efficiency and reducing discrepancies.
  • Assist Customers with mobile banking services, expanding customer access and convenience.
  • Provide remote support for customers experiencing difficulties with mobile banking applications, ensuring seamless access to services.
  • Investigate and resolve customer disputes in compliance with REG E Guidelines, ensuring accurate documentation and timely resolution
  • Assist in processing exceptions and returns, ensuring accurate transaction posting, minimizing risk, and maintaining customer accounts
  • Review and process incoming and outgoing wire transfers, ensuring accuracy, proper authorization, and compliance with OFAC, BSA/AML and internal polices.

Deposit Operations Specialist (Debit Cards)

Guaranty Bank and Trust
04.2023 - 08.2024
  • Processing requests for debit cards, as well as ATM, HSA, and Business
  • Performing maintenance updates on debit cards
  • Complete Reports generated for debit card maintenance and updating procedures when necessary
  • Processing payments, limit increases and decreases, and travel notifications for cardholders
  • Provide customer Service by providing information about debit card products and benefits
  • Performing database maintenance
  • Assisting with complex card processing functions
  • Maintenance card machine by changing ribbon/film and inspecting quality of cards

Vault/Teller Supervisor

Guaranty Bank and Trust
08.2020 - 04.2023
  • Monitor operations for correct accounting procedures
  • Determine actions to improve operating effectiveness, monitor internal controls
  • Review and analyze a variety of accounting documents
  • Balance vault inventory/ along with daily cash transactions
  • Complete comprehensive tasks such as: Audits, balancing, and inventory
  • Document Teller reports
  • Mentor Newly hired Tellers with policies and procedures
  • Maintain optimal financial controls
  • Administrative tasks such as: record keeping, answering phones, and filing
  • Teller duties such as: cash transactions, debits, credits, loan payments, money orders, and issuing cashier’s checks
  • Manage vault limits and security Alarm Systems
  • Restock ATM’s along with balancing and disputes
  • Ordering currency for financial institutions
  • Provide excellent customer service while maintaining company regulations.

Education

Certificate - Pharmacy Technician

Northeast Texas Community College

High School Diploma - Honors and Distinguished

Chapel Hill Independent School District

Skills

  • Self-Sufficient
  • Analyze Data
  • Excellent Communicator
  • Critical thinking/Problem solving
  • Proficient in Microsoft, and Excel (Calendar, Sheets, docs, slides)
  • Self-motivated
  • Committed to continued learning
  • Detail-Oriented
  • Organizational skills
  • Financial Management

Timeline

Deposit & Digital Banking Operations Specialist

Texas Heritage National Bank
08.2024 - Current

Deposit Operations Specialist (Debit Cards)

Guaranty Bank and Trust
04.2023 - 08.2024

Vault/Teller Supervisor

Guaranty Bank and Trust
08.2020 - 04.2023

High School Diploma - Honors and Distinguished

Chapel Hill Independent School District

Certificate - Pharmacy Technician

Northeast Texas Community College

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