Madalyn Stinchcomb
Johnstown,OH
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Aspen Dental
Newark, OH
01.2024 - Current
- Provided excellent customer service to ensure a positive environment for patients, family members, and staff.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Resolved billing issues with insurance companies efficiently.
- Verified insurance eligibility using on-line systems and telephone contact with insurance companies before patient visits.
- Utilized electronic submission methods for claim processing.
Personal Banker
First Federal Savings Bank
Newark, OH
02.2022 - 12.2023
- Advised customers on various financial products available from the bank.
- Responded promptly to customer emails, phone calls and requests for information.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Analyzed financial documents provided by customers to determine their needs.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Patient Care Technician
Licking Memorial Hospital
Newark, OH
08.2021 - 01.2022
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Responded quickly and appropriately in emergency situations using CPR techniques when necessary.
- Maintained extensive knowledge in first aid, CPR and automated external defibrillators.
Education
High School Diploma -
Johnstown High School
Johnstown, OHSkills
- Patient Relations
- Claims Processing
- Healthcare operations
- New Hire Training
- Program Oversight
- HIPAA Compliance
- Appointment Scheduling
- Patient Flow Management
- Filing and Recordkeeping
- Project Management
- Relationship Building
- Critical Thinking Skills
- Customer Service
- Call Control
- Complaint resolution
- Customer Relationship Management
- Inbound Phone Call Management
- Account Management
Affiliations
spending time with family
Bible Study
EMS Advanced Classes
Timeline
Patient Care Coordinator
Aspen Dental
01.2024 - Current
Personal Banker
First Federal Savings Bank
02.2022 - 12.2023
Patient Care Technician
Licking Memorial Hospital
08.2021 - 01.2022
High School Diploma -
Johnstown High School