Madalyn Ferguson
JOPLIN,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to learn new skills and utilize them in new roles if given the chance.
Overview
9
9
years of professional experience
Work History
Cashier
Walmart
07.2015 - 07.2018
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Front End Supervisor
Walmart
08.2018 - 09.2019
- Developed and implemented strategies to optimize store sales and profitability.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Maintained transaction security by verifying payment cards against identification.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Insurance Broker
Legacy Insurance Advisors
09.2019 - 06.2021
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Implemented an organized system for managing client files, improving overall productivity and data management capabilities.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Expanded the company''s client base through effective networking and relationship-building strategies.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Digital Team Lead
Walmart
08.2021 - 01.2023
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Managed staff scheduling, ensuring optimal coverage during peak hours and reducing labor costs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Apparel Team Lead
Walmart
08.2023 - Current
- Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
- Collaborated with store management to develop targeted marketing campaigns that attracted new customers and increased foot traffic.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NH06.2024
Associate of Arts - Education
Crowder College
Neosho, MO05.2019
Skills
- Organization
- Documentation And Reporting
- Friendly and Helpful
- Goal-Driven
- Decision-Making
- Product Demonstrations
- Team Supervision
Timeline
Apparel Team Lead
Walmart
08.2023 - Current
Digital Team Lead
Walmart
08.2021 - 01.2023
Insurance Broker
Legacy Insurance Advisors
09.2019 - 06.2021
Front End Supervisor
Walmart
08.2018 - 09.2019
Cashier
Walmart
07.2015 - 07.2018
BBA - Business Administration
Southern New Hampshire University
Associate of Arts - Education
Crowder College
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