Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madalyn Folkes

Millersville

Summary

I have lots of experience working with children, but also enjoy working with adults. My passion is for helping individuals with Behavioral disabilities and mental health struggles. I would describe myself as thoughtful, considerate, and open minded. I have a passion for making an impact on individual lives, and paired with my strong work ethic, and problem solving skills, I believe I could be an asset in the behavioral health field.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Helpdesk Representative

Millerville University IT Department
10.2022 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Used Communication skills to run issues up the latter, and make sure that issues are communicated with team members and supervisors in a detailed, yet easy to digest way.
  • Used Customer service skills to Work with Staff, students, and professor's through technological issues, on the phone and in person.
  • Used problem solving skills to troubleshoot, resolve issues, and find next steps when an immediate solution is not found.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Learned a bit about software, hardwear, and networking, along with strengthening my general computer skills.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

Hostess/BOH Line Cook

The Flying V
06.2020 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously, while also helping out in the kitchen, as needed by other staff.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Experienced giving customer service to a broad range of people in many different environments due to working on this companies food truck.
  • Working for this small business also gave me a strong work ethic, because the staff relies on each other to step up when a team member or the business needs it.
  • Experience working with coworkers and under a management team

Education

Bachelor of Arts - Human And Behavioral Services

Millersville University
Millersville, PA
12-2026

High School Diploma -

Emmaus High School
Emmaus, PA
06-2022

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client services
  • Telephone reception
  • Client service
  • Technical troubleshooting
  • Passion for helping people
  • love for children
  • Multi-tasking skills
  • Uplifting and positive team member, good for workplace morale
  • compassionate and kind

Certification

- Pennsylvania state Child Abuse History Certification

-All background checks required for working at a university (pa state criminal background and fingerprint checks)

-NACE Career Ready Certificate

Timeline

IT Helpdesk Representative

Millerville University IT Department
10.2022 - Current

Hostess/BOH Line Cook

The Flying V
06.2020 - Current

Bachelor of Arts - Human And Behavioral Services

Millersville University

High School Diploma -

Emmaus High School

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