Madalyn Goetz
Murrieta,CA
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dog Groomer
Epic. Dog Academy
01.2023 - Current
- Comb, clip, trim, and shape coats to groom, using knowledge of dogs breed
- Groom using different techniques and styles
- Received written and/or oral instructions from manager, with the customers request of groom style for dog or cat
- Examine dogs body proportions to determine most appropriate cutting pattern to achieve customers desired style
- Clip dogs hair according to determined pattern, using electric clippers, comb, and shears
- Talked to dog or used other techniques to calm them
- Greeted, assisted and directed customers
- Answered all incoming calls and handled some of callers inquiries
- Responded to customers questions or concerns
- Gave self ideas to help business grow and succeed
- Update pet file if any changes were made to groom, address or telephone number.
Emergency Medical Technician (EMT) / Field training officer
Cavalry Ambulance
07.2021 - 03.2023
- Rapidly assess whether life-threatening criteria was present and took immediate action
- Maintain current knowledge of treatment protocols and response requirements
- Interact with patients, families, hospital staff, and the general public
- Respond to dispatched emergency assignments quickly and safely
- Perform basic patient assessments
- Interpret limited histories and examine patients to identify underlying critical issues
- Monitor patients for changes and reviewed and revised plans accordingly
- Inspect vehicle, medical supplies, and equipment during downtime
- Promote team effort when working with dispatch center, public safety agencies, and care providers
- Demonstrate high standards of performance, including teamwork, communication, and compassion
- Maintained a state of readiness and alertness for all assignments
- Collected pertinent information from the patient, family and friends, medical records, and prescriptions
- Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws
- Completed all mandatory education and training classes.
Shift Supervisor
Starbucks
12.2016 - 06.2022
- Oversee department in absence of Department Manager
- Responsible for opening and closing the building according to expectations
- Ensure all staff on duty are properly trained and adhere to cash handling standards
- Responsible for making sure the staff uses correct portions when preparing and serving items
- Follow and direct others in the standards for product merchandising, line display, stocking, storing of products and distribution of marketing material
- Responsible for cash handling, safe verification and daily deposits
- Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
- Knowledge of Labor Scheduling Report, Labor Scheduling Tool, and Labor Tracking Tool
- Maintain a safe and hazard-free working environment
- Produce and maintain work schedules and may prepare production records
- Perform preventative maintenance checklist
- Train/mentor other food service workers
- Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork
- Full Time Position, working weekdays and weekends
- Supervise Starbucks staff and operations
- Oversee staffing levels and make adjustments to ensure service levels are met within labor model
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Knowledge of basic food handling and sanitation standards
- The Starbucks Supervisor ensures the Starbucks Outlet maximizes sales, profit, service and associate satisfaction while ensuring excellent guest service
- Handle any and all guest complaints.
Hostess/Cashier
Buffalo Wild Wings
01.2017 - 05.2017
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Appropriately suggested additional items to customers to increase restaurant sales
- Skillfully anticipated and addressed guests' service needs
- Delivered exceptional, friendly and fast service
- Routinely cleaned table settings, glassware, carpets, counters, floors, storage areas and restrooms
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Correctly calculated charges, issued bills and collected payments
- Consistently adhered to quality expectations and standards
- Maintained a professional tone of voice and words at all times, including during peak rush hours
- Maintained quick and officiant customer service
- Handled all take out orders.
Pet Groomer
Puppy Luv Pet Grooming
06.2015 - 08.2016
- Comb, clip, trim, and shape coats to groom, using knowledge of dogs breed
- Groom using different techniques and styles
- Received written and/or oral instructions from manager, with the customers request of groom style for dog or cat
- Examine dogs body proportions to determine most appropriate cutting pattern to achieve customers desired style
- Clip dog's hair according to determined pattern, using electric clippers, comb, and barber shears
- Talked to dog or used other techniques to calm them
- Greeted, assisted and directed customers
- Answered all incoming calls and handled some of callers inquiries
- Responded to customers questions or concerns
- Gave self ideas to help business grow and succeed
- Update pet file if any changes were made to groom, address or telephone number.
Mobile Groomer
Fritzy's Pet Care Pros
10.2014 - 06.2015
- Provide exceptional customer service
- Maintain detailed records of services performed on each client pet
- Safely perform nail trims on all grooms with nail clippers and/or Dremel tool
- Clean and flush the ears and express the anal glands unless declined by the client
- Bathe pets thoroughly and dry
- Properly apply flea treatments such as Frontline or medicated shampoo if needed
- Provide breed specific standard grooms and/or follow client instructions so pets are groomed to the specifications and satisfaction of the client
- Offer to make a follow up appointment for all grooms to get them on a regular grooming schedule and provide reminder appointments to client
- Handled pets at all times with skill and care
- Followed all procedures safely
- Consulted with customer and complied with all requests to ensure customer satisfaction
- Always interacted with customers in a warm, friendly and professional manner
- Practiced timeliness
- Started shift on time, and finished pets before promised time
- Conscientiously performed all aspects of the grooming service to Fritz's expectations of quality using established procedures grooms all pets according to customer request
- Worked in an organized and hygienic manner
- Kept work area free of hair and clutter and sanitize tools and compartments between pets
- Understood the purpose of products and used them appropriately
- Assisted Manager in maintaining inventory by reporting stock levels
- Used equipment and tools with care and helped with simple maintenance
- Reported any mechanical failures to manager, in writing
- Help meet demand
- Took every opportunity to increase the grooming by attracting to new customers and encouraging referrals by existing customers.
Warehouse Manager/ Administrative Assistant/ Receptionists
Statewide Beverage Company
01.2013 - 09.2014
- Dispatch sales reps to certain locations
- Handle inventory in warehouse, workers trucks and in the office
- Input new clients into computer system
- General administrative and clerical support including mailing, scanning, faxing and copying to management or to our clients
- Maintain electronic and hard copy filing system open, sort and distribute incoming correspondence
- Perform data entry and scan documents
- Manage calendar for Manager, Human Resources and set company parties
- Assist in any administrative problems
- Run company errands
- Answer calls from customers regarding their orders
- Direct calls to most appropriate personnel
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments and travel arrangements for Managers and company workers
- Count/handled money and receipts from workers every Friday and wrote out deposits slip
- Set up company emails
- Revived and sorted mail
- Greet visitors and vendors.
Customer Service Representative/Data Entry
Union Supply Group
03.2012 - 01.2013
- Handle incoming calls or inquiries from new or existing customers
- Assist customers effectively by solving customer disputes
- Provide customers with additional information or explain services
- Discuss product and packages offered to ensure customer satisfaction
- Completed paperwork and data entry as required to place customers order
- Accurately obtain customers information
- Respond promptly to the customer inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of all actions taken
- Prepare and distribute customer activity reports
- Train new hires
- Communicate with manager
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Listen to voicemails every morning
- Direct calls to appropriate personal.
Head Cashier/Trainer
Knott's Berry Farm
03.2010 - 04.2012
- Assist guest in making purchases
- Help the guest select and locate items
- Answer phone calls
- Ringing up the guest on a cash register; accepting payment from the guest; making change; and wrapping or bagging the item purchased
- Change large bills at appropriate deposit locations
- Responsible for maintaining appropriate stock levels, housekeeping and safety in assigned locations
- Reorganize store
- Provide guest with information and directions
- Introduced and sold product quota around holidays
- Recommend specific product purchases to fulfill customers needs
- Explained products to persuade customers to purchase products
- Distribute break and lunch times to other fellow team members
- Recruited new employees and trained new employees on the POS system
- Trained new service employees was one my best professional accomplishment
- Handled cash and credit payments
- Developed personal connections between co-workers and customers
- Served customers, handled customer relations, and assisted other servers as needed
- Assisted managers/owners in creating company policies and training guides
- Provide customer service by greeting customers, advising customers, answering customer's inquiries, resolving complaints.
Education
College Degree in Emergency Medical Services -
souther california ems training institute
Wildomar, CAHigh school diploma -
Mayfair High School
Lakewood, CASkills
- Schedule management
- Computer skills
- Dispatching
- Inventory control
- Microsoft Outlook
- Data entry
- Call center
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Communication skills
- Calendar Management
- Employee Evaluation
- EMT Experience
- Food Handling
- Pet Grooming
- Pet Care
- Animal Care
- Shift management
- Restaurant experience
- Food handling
- Guest services
- POS
- Supervising experience
- Cash register
- Cash handling
- Heavy lifting
- Customer service
- Conflict management
- Merchandising
- Sales
- Calendar management
- Medical records
- Vital signs
- Clerical experience
- Mentoring
- Caregiving
Certification
- CPR Certification
- BLS Certification
- EMT Certification
- Ambulance Driver's License
- Food Handler Certification
- EMT-B
- CA Ambulance Driver's Certificate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dog Groomer
Epic. Dog Academy
01.2023 - Current
Emergency Medical Technician (EMT) / Field training officer
Cavalry Ambulance
07.2021 - 03.2023
Hostess/Cashier
Buffalo Wild Wings
01.2017 - 05.2017
Shift Supervisor
Starbucks
12.2016 - 06.2022
Pet Groomer
Puppy Luv Pet Grooming
06.2015 - 08.2016
Mobile Groomer
Fritzy's Pet Care Pros
10.2014 - 06.2015
Warehouse Manager/ Administrative Assistant/ Receptionists
Statewide Beverage Company
01.2013 - 09.2014
Customer Service Representative/Data Entry
Union Supply Group
03.2012 - 01.2013
Head Cashier/Trainer
Knott's Berry Farm
03.2010 - 04.2012
College Degree in Emergency Medical Services -
souther california ems training institute
High school diploma -
Mayfair High School
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