Madalyn Grace Rich
Stevenson,USA
Summary
Proven Pharmacy Technician with a track record of enhancing efficiency at Big C Discount Drugs. Excelled in medication dispensing and customer service, significantly improving patient satisfaction. Skilled in FDA and HIPAA compliance, alongside demonstrating exceptional attention to detail and a calm demeanor. Mastered insurance billing and patient education, ensuring accuracy and empathy in every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
BIG C DISCOUNT DRUGS
Scottsboro, AL
09.2019 - Current
- Ordered, labeled and counted stock of medications and entered inventory data into computer
- Assisted in training new employees on pharmacy procedures
- Received written prescription or refill requests, verifying information for completeness and accuracy
- Enhanced pharmacy efficiency by developing and implementing organizational systems
- Prepared and processed medical insurance claim forms and records
- Supported pharmacy operations by answering phone calls and directing queries appropriately
- Participated in continuing education and training to stay current with pharmacy practices and technology
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Checked expiration dates on medications to ensure that only unexpired products were dispensed
- Provided customer service to patients by answering questions about medications and health-related topics
- Answered telephones to respond to questions or requests
- Received and stored incoming supplies and informed supervisors of stock needs and shortages
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments
- Provided exceptional customer service, addressing patient questions and concerns with empathy
- Operated cash registers to accept payments from customers
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty
Education
BASICS -
Northeast Alabama Community College
Rainsville, ALSkills
- Attention to detail
- Time management
- POS system operation
- Positive and professional
- Refund handling
- Payment processing
- Calm demeanor
- Customer service
Certification
Pharmacy Technician Registration, Alabama State Board of Pharmacy
Timeline
Pharmacy Technician
BIG C DISCOUNT DRUGS
09.2019 - Current
BASICS -
Northeast Alabama Community College