Madalyn Holbert
Strongsville,OH
Summary
Dynamic professional with a proven track record at The Ohio State University, adept in data entry (hard skill) and exceptional customer service (soft skill). Expertise in enhancing customer satisfaction and streamlining operations, evidenced by effective team coordination and maintaining high confidentiality standards. Skilled in verbal communication and prioritizing work, consistently achieving positive outcomes.
Overview
3
3
years of professional experience
Work History
Office Assistant
The Ohio State University
08.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Team Member
Dairy Queen
02.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service Representative
Giant Eagle Market District
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Giant Eagle Market District
10.2021 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Psychology, General
The Ohio State University
Columbus12.2027
High School Diploma -
Strongsville High School
Strongsville05.2024
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Prioritizing Work
- Professional and mature
Languages
German
Limited Working
Spanish
Limited Working
Timeline
Office Assistant
The Ohio State University
08.2024 - Current
Team Member
Dairy Queen
02.2023 - Current
Customer Service Representative
Giant Eagle Market District
09.2022 - 02.2023
Cashier
Giant Eagle Market District
10.2021 - 02.2023
Bachelor of Science - Psychology, General
The Ohio State University
High School Diploma -
Strongsville High School
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