Summary
Overview
Work History
Education
Skills
Timeline
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Madalyn Homola

North East,MD

Summary

Dynamic and dedicated professional with experience at Logan Healthcare, excelling in patient care and communication. Proven ability to resolve issues empathetically while maintaining confidentiality. Skilled in critical thinking and data entry, with a strong commitment to teamwork and enhancing customer satisfaction. Recognized for fostering positive relationships and delivering high-quality service.

Offering strong foundation in relevant academic studies, combined with readiness to learn and grow in professional setting. Brings ability to quickly grasp new concepts and tools, enhancing technical proficiency and problem-solving capabilities. Ready to use and develop analytical thinking and collaborative skills in Patient Access Representative role.

Overview

4
4
years of professional experience

Work History

Internship Student CERT- Clinical MA

Logan Healthcare
06.2025 - 07.2025
  • Maintained patient confidentiality through diligent adherence to HIPAA regulations when handling sensitive information.
  • Enhanced well-being through regular monitoring of vital signs, weight, and overall appearance.
  • Completing competency skills in wound care, catheter insertion, and medication administration under the supervision of a nurse or medical assistant.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered phone calls and answered questions from potential customers.

Barista Trainer

Bru Coffee
02.2024 - 08.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Barista

Buzz N Bagels
04.2023 - 08.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Certified Nursing Assistant In Training

Polson Health and Rehab
10.2023 - 04.2024
  • Used effective communication skills when interacting with diverse populations within the healthcare setting.
  • Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
  • Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
  • Supported patients'' emotional well-being by developing trusting relationships and actively listening to concerns.
  • Participated in ongoing training opportunities, staying up-to-date on best practices within the nursing assistant field.
  • Maintained thorough documentation of patient care tasks and progress towards treatment goals.

Cashier

Bucks Grocery
09.2021 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Hot Springs High School
Hot Springs

Certification of Applied Science - Medical Assisting

Flathead Valley Community College
Kalispell, MT
07-2025

Skills

  • Fast learner

  • Problem-solving

  • Customer service

  • Active listening

  • Critical thinking

  • Data entry

  • Problem resolution

  • Scheduling

  • Follow-up skills

  • Paperwork processing

  • Appointment scheduling

  • Time management

  • Attention to detail

  • Team player

  • Basic life support

Timeline

Internship Student CERT- Clinical MA

Logan Healthcare
06.2025 - 07.2025

Barista Trainer

Bru Coffee
02.2024 - 08.2024

Certified Nursing Assistant In Training

Polson Health and Rehab
10.2023 - 04.2024

Barista

Buzz N Bagels
04.2023 - 08.2023

Cashier

Bucks Grocery
09.2021 - 10.2022

High School Diploma -

Hot Springs High School

Certification of Applied Science - Medical Assisting

Flathead Valley Community College

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