Madalyn LeMaire
Helotes,TX
Summary
Driven and hardworking Dental Assistant with multiple years of success in building relationships with patients and colleagues. Looking to further my skills and experience in pain management.
Overview
8
8
years of professional experience
Work History
Lead Dental Assistant
Cresta Bella Dental & Braces
08.2021 - Current
- Welcomed and guided patients during appointments and managed patient flow through facilities and procedures.
- Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
- Prepared tools and materials for dentist use during procedures and passed instruments to dentist upon request.
- Performed and processed x-rays, fabricated crowns, poured impressions and took patients' blood pressure.
- Administered patient health questionnaires and informed dental providers of conditions that could impact treatment.
- Reviewed and coordinated patient insurance coverage and scheduled follow-up appointments.
- Accurately collected and recorded patient medical and dental histories.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Explained dental services and payment plans to help patients make informed decisions.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
Dental Assistant
Elite Dental
05.2020 - 08.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Lead Cashier
Maverick Grill
10.2016 - 03.2020
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Receptionist
Floresville ISD
08.2018 - 05.2019
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Education
Certification - Dental Assisting
Concorde Career College
San Antonio, TX08.2020
High School Diploma -
Floresville High School
Floresville, TX05.2019
Skills
- Knowledgeable in Eaglesoft/Open Dental
- Patient education and counseling
- Patient Relations
- Patient Assessments
- Team Collaboration
- Patient Management
- Case Management
- Insurance Coordination
- Patient records gathering
- Chairside assistance
- Medical records management
- Appointment Scheduling
- Charting treatment/ Making treatment plan
Additional Information
References available upon request.
Timeline
Lead Dental Assistant
Cresta Bella Dental & Braces
08.2021 - Current
Dental Assistant
Elite Dental
05.2020 - 08.2021
Receptionist
Floresville ISD
08.2018 - 05.2019
Lead Cashier
Maverick Grill
10.2016 - 03.2020
Certification - Dental Assisting
Concorde Career College
High School Diploma -
Floresville High School
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