Madalyn May
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Hotel Grinnell
08.2023 - Current
- Assist guests with special requests, ensuring their needs were met and expectations exceeded.
- Resolve guest complaints using active listening skills and empathy to ensure their satisfaction.
- Communicate with housekeeping staff to verify service and maintenance of hotel standards.
- Perform administrative tasks such as managing reservations, preparing reports, and maintaining accurate records of daily transactions.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Bartender
Taste
01.2023 - 08.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
Bartender
Uno Mas
10.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Walk On's Sports Bistreaux
08.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Waitress
BJ's Restaurant & Brewhouse
05.2021 - 07.2022
- Informed customers about daily and seasonal specials.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Monitored patrons for alcohol intake to appropriate levels and instituted measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Sales Associate
Earthbound Trading
01.2021 - 06.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Eye Technician
Haik Humble Eye Center
07.2020 - 01.2021
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Maintained clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Completed tests based on patient presentation in office.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Education
Pace High School
Pace, FLPensacola State College
Pensacola, FLSkills
- Teamwork and Collaboration
- Conflict Management
- Food and beverage knowledge
- Guest Relations
- Data Entry
- Time Management
- POS System Operation
- Supply and Materials Oversight
- Security awareness
Timeline
Front Desk Manager
Hotel Grinnell
08.2023 - Current
Bartender
Taste
01.2023 - 08.2023
Bartender
Uno Mas
10.2022 - 01.2023
Server
Walk On's Sports Bistreaux
08.2022 - 10.2022
Waitress
BJ's Restaurant & Brewhouse
05.2021 - 07.2022
Retail Sales Associate
Earthbound Trading
01.2021 - 06.2021
Eye Technician
Haik Humble Eye Center
07.2020 - 01.2021
Pace High School
Pensacola State College