Madalyn Mendez
Summary
Results-driven Escrow Officer with extensive experience in managing real estate transactions and ensuring title clearance accuracy. Proven ability to enhance operational efficiency through streamlined processes. Strong organizational skills and effective communication facilitate successful management of multiple tasks simultaneously. Committed to contributing to organizational growth and success.
Overview
27
27
years of professional experience
Work History
Escrow Officer
Alamo Title Company
12.2011 - 10.2024
- Generated closing disclosures utilizing SoftPro software.
- Executed title clearance processes for seamless transactions.
- Managed funding and disbursement of files efficiently.
- Completed electronic filing of legal documents for compliance.
- Forwarded signed loan documents to appropriate parties.
- Requested HOA fact sheet documents from the builder to ensure accuracy.
- Maintained extensive communication with homebuyers, agents, and builders.
- Conducted training sessions for temporary and permanent employees.
- Provide managerial support.
- Final Net Proceeds Distribution Report to the builder.
- Complete the required continuing education courses.
- Process reimbursement for duplicate property tax payments to the builder.
- Previous commissioned notary.
- Finalize closings when needed.
- Maintained detailed records of all transactions for audit purposes.
- Negotiated solutions when discrepancies arose during the settlement process.
- Reviewed and verified documents to ensure compliance with laws.
- Managed multiple files simultaneously while ensuring adherence to deadlines.
- Assisted the mortgage company with post-closing deficiencies.
Mortgage Closer III
USAA (Peyton Resource Group)
06.2009 - 02.2011
- Reviewed title commitments to confirm properties are free from liens, judgments, and redemptions.
- Prepared and verified accurate closing documents for timely transactions.
- Sent necessary documents to settlement company to facilitate closings.
- Followed up on HUD I receipts to prevent delays in processing.
- Conducted reviews of HUD I for compliance with RESPA regulations and appropriate fees.
- Ensured borrowers received agreed products and experienced seamless closings.
- Initiated wire transfers of loan proceeds to title companies, confirming documentation and fund disbursement accuracy.
- Managed the loan funding process.
- Reviewed final settlement statements for accuracy and completeness prior to disbursement of funds.
- Verified that all conditions of the loan were met prior to closing.
- Updated loan tracking systems with real time data on each stage of the mortgage process.
- Handled pipeline of active deals in closing stage.
Senior Escrow Assistant/Escrow Officer
Alamo Title Company (Fidelity NTL Financial)
07.1997 - 12.2007
- Prepared HUD I Settlement Statements and Closing Disclosures for Builder Division.
- Ensured title commitments remained clear of liens.
- Emailed funding documents to facilitate loan approvals.
- Balanced and disbursed closed files efficiently.
- E-filed and recorded legal documents promptly.
- Shipped loan packages back to mortgage company in a timely manner.
- Maintained communication with homebuyers, realtors, and other stakeholders throughout process.
- Conducted closings and trained temporary employees as needed.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
- Ensured compliance with state laws and regulations regarding real estate transactions.
- Performed quality control checks on all documents associated with an escrow account.
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Verified accuracy of loan documents prior to closing.
- Provided customer service through phone calls or emails promptly and professionally.
- Notarized documents when necessary during the course of a transaction.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Managed master calendar of signings and organized related paperwork.
- Put together closing statements for buyer and seller review.
Education
Diploma - Word Processing
Mansfield Business School
San Antonio, TX03-1991
High School Diploma -
Southside High School
San Antonio, TX06-1990
Skills
- Communication skills
- Strategic planning
- Customer service
- Training and development
- Multi-tasking
- Computer literacy
- Problem solving
- Work ethic
- Attention to detail
- Organizational proficiency
- Self-motivation
- Time management
Timeline
Escrow Officer
Alamo Title Company
12.2011 - 10.2024
Mortgage Closer III
USAA (Peyton Resource Group)
06.2009 - 02.2011
Senior Escrow Assistant/Escrow Officer
Alamo Title Company (Fidelity NTL Financial)
07.1997 - 12.2007
Diploma - Word Processing
Mansfield Business School
High School Diploma -
Southside High School
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