Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madalyn Ogaldez

Lindenhurst,NY

Summary

Proven Client Service Representative with a track record of delivering exceptional customer support and maintaining professionalism under pressure, notably at Canon Business Solutions. Skilled in payment processing and customer focus, adept at resolving conflicts and boosting customer loyalty. Demonstrates strong follow-up skills and the ability to meet tight deadlines, enhancing client satisfaction and retention. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

21
21
years of professional experience

Work History

Client Service Representative

Canon Business Solutions
12.2022 - 05.2023
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations
  • Pick up mail scanning documents entering invoices maintaining files sorting mail and sending mail to corresponding email
  • Investigated and resolved accounting, service and delivery concerns.

Customer Service Representative / Order Enter

Nikon Inc
08.2002 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Scanning documentation Sending mail to different departments filling copies . etc..

Education

Certificate And Word, Processing And Accounting - Word Processing

Alicia B. Skinner Business School
Garden City New York
09.1983

Skills

  • Customer Support
  • Payment Processing
  • Call center experience
  • Customer Focus
  • Follow-up skills
  • Order Processing
  • Client Support
  • Outbound Calling
  • Meeting deadlines

Timeline

Client Service Representative

Canon Business Solutions
12.2022 - 05.2023

Customer Service Representative / Order Enter

Nikon Inc
08.2002 - 03.2021

Certificate And Word, Processing And Accounting - Word Processing

Alicia B. Skinner Business School
Madalyn Ogaldez