Madalyn Rhoads
Wichita,Kansas
Summary
Highly experienced Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
3
3
years of professional experience
Work History
Sales Associate
Best Buy, Home Theater and Computers
03.2024 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Back of House Team Member
Pizza Ranch Buffet
02.2023 - 03.2024
- Unloaded and stocked kitchen supplies.
- Maintained and sanitized service stations, prep areas, and countertops.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Assisted with training new BOH staff members on established processes and goals.
- Maintained high personal grooming standards and uniform presentation.
- Trained new staff on food preparation and safety procedures.
Front of House Shift Leader
Homegrown
04.2022 - 02.2024
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Maize South High School
05-2024
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Order processing
- Problem-solving skills
- Sales development
- Excellent communication skills
- Money transfer systems
- Verbal/written communication
Timeline
Sales Associate
Best Buy, Home Theater and Computers
03.2024 - Current
Back of House Team Member
Pizza Ranch Buffet
02.2023 - 03.2024
Front of House Shift Leader
Homegrown
04.2022 - 02.2024
High School Diploma -
Maize South High School
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