Madalyn Sanford-Dearing
Peoria,IL
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
13
13
years of professional experience
Work History
Home Health Case Manager
OSF Saint Francis Medical Center
02.2022 - Current
- Provided expert guidance on Medicare regulations to ensure compliance with billing practices and reimbursement procedures.
- Conducted regular follow-ups with patients post-discharge to assess progress and address any questions or concerns that arose during the transition back into the community setting.
- Managed complex cases involving multiple medical conditions, fostering efficient coordination of care for improved quality of life.
- Streamlined communication between healthcare providers, patients, and families by serving as a central point of contact.
- Reduced hospital readmissions by closely monitoring high-risk patients and proactively addressing potential issues.
- Educated patients on their conditions, medications, and self-care techniques for enhanced understanding and adherence to treatment plans.
- Advocated for patients'' needs by liaising with insurance companies, social workers, and other community resources when necessary.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Registered Nurse, Medical-Surgical Unit
UnityPoint- Methodist
12.2020 - 02.2022
- Please see current responsibilities below
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit.
- Performed intravenous therapy procedures and monitored chest tubes.
- Utilized EPIC to document data related to patient care such as medications, interventions and patient responses.
- Contributed to successful Joint Commission accreditation through strict adherence to policies and procedures.
- Managed patients recovering from medical or surgical procedures.
CNA
UnityPoint- Methodist
07.2019 - 12.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Receptionist
Tender Care Animal Hospital
01.2016 - 01.2019
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
Market Grille Staff
Hyvee
06.2018 - 06.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Assistant Manager
Emmons Janitorial
10.2011 - 06.2018
- Scheduling and overlooking coworkers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
Guest Service
Gordmans
11.2014 - 04.2017
- Answering phone calls, checking out customers, returning items, helping cashiers, solving problems for customers.
- Recruited and trained new members of guest service team.
- Delivered outstanding guest service.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Upheld company standards for appearance, conduct, and performance while representing the brand during interactions with guests.
- Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
Education
BSN- RN -
Methodist College of Nursing
Peoria, IL12.2020
Associates in Science -
Illinois Central College
East Peoria, IL07.2017
High school diploma -
Limestone Community High School
Bartonville, IL05.2015
Skills
- Home safety evaluation
- HIPAA Compliance
- EPIC and OASIS Documentation
- Critical Thinking
- Clinical assessment
- Community Resources
- Care Planning
- Quality Improvement
- Medication Management
- Tracheostomy Care
- Interdisciplinary Collaboration
- Chronic Disease Management
Timeline
Home Health Case Manager
OSF Saint Francis Medical Center
02.2022 - Current
Registered Nurse, Medical-Surgical Unit
UnityPoint- Methodist
12.2020 - 02.2022
CNA
UnityPoint- Methodist
07.2019 - 12.2020
Market Grille Staff
Hyvee
06.2018 - 06.2018
Receptionist
Tender Care Animal Hospital
01.2016 - 01.2019
Guest Service
Gordmans
11.2014 - 04.2017
Assistant Manager
Emmons Janitorial
10.2011 - 06.2018
BSN- RN -
Methodist College of Nursing
Associates in Science -
Illinois Central College
High school diploma -
Limestone Community High School
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