Summary
Overview
Work History
Education
Skills
Timeline
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Madalyn Schulties

Madalyn Schulties

Phoenix,AZ

Summary

A highly organized and hard-working individual looking to secure a challenging position to utilize my existing skills but also expand my learnings and knowledge in Information Technology.

Overview

8
8
years of professional experience

Work History

Transaction Support Specialist

CarMax
01.2024 - Current
  • Examining titles, registrations, and drivers licenses
  • Verifying and validating transaction details for accuracy and completeness.
  • Ensuring transactions are processed in a timely manner.
  • Maintaining accurate and organized records of transactions
  • Processing and managing transaction-related documents.
  • Ensuring proper filing and storage of documents.
  • Responding to customer inquiries regarding transactions.
  • Resolving transaction-related issues and questions.

Front Desk/Kids Club Team Member

EOS Fitness
09.2023 - 04.2024
  • Greeting and checking in members and guests
  • Answering phone inquiries and providing customer service
  • Scheduling appointments and classes
  • Processing payments and maintaining accurate records
  • Updating member information in the database
  • Organizing activities for children
  • Ensuring the children are safe while parents are using facility

Product Support Specialist

Imagine Learning
02.2019 - 12.2022
  • Escalate requests and issues to the appropriate internal team
  • Act as a direct contact with internal and external customers
  • Assist new and existing clients by explaining features, clarifying operations, and providing troubleshooting tips
  • Diagnose technical issues and assist with repair requests
  • Multi-task, Problem solve, and prioritize in a fast paced working environment
  • Manage overall strategy to ensure proper levels of product support coverage

Customer Service Representative

Target Financial Call Center
09.2018 - 02.2019
  • Manage large amounts of incoming phone calls and chats
  • Provide accurate, valid, and complete information by using the correct methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; Follow up and ensure resolution
  • Strong phone handling skills, adapting/responding to different types of clients

Fine Dining Hostess

Secound Story Liquor Bar
08.2017 - 09.2018
  • Boosted customer satisfaction through attentive service and proactive problemsolving.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat business.
  • Supported fellow team members whenever necessary— serving, bussing tables, and offering assistance— to guarantee a seamless dining experience for patrons.
  • Collaborated with servers and kitchen staff to ensure seamless service during peak hours.
  • Upheld the restaurant''s high standards of etiquette, contributing to a refined dining experience for all guests.

Education

IT Certification - Information Technology

PHOENIX COMPUTER ACADEMY
Phoenix, AZ
03.2025

HIGH SCHOOL DIPLOMA -

STUDENTS CHOICE HIGH SCHOOL
02.2015

Skills

  • Strong attention to detail and accuracy
  • Good organizational and time management skills
  • Proficiency in relevant software and systems
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Knowledge of financial transactions and procedures
  • Ability to handle confidential information
  • Results Focused

Timeline

Transaction Support Specialist

CarMax
01.2024 - Current

Front Desk/Kids Club Team Member

EOS Fitness
09.2023 - 04.2024

Product Support Specialist

Imagine Learning
02.2019 - 12.2022

Customer Service Representative

Target Financial Call Center
09.2018 - 02.2019

Fine Dining Hostess

Secound Story Liquor Bar
08.2017 - 09.2018

IT Certification - Information Technology

PHOENIX COMPUTER ACADEMY

HIGH SCHOOL DIPLOMA -

STUDENTS CHOICE HIGH SCHOOL

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