Madalyn Seals
Frisco
Summary
Excelled in critical thinking and customer service. Demonstrated flexibility and a positive attitude in high-stress situations, ensuring timely and accurate deliveries. Skilled in teamwork and collaboration, significantly improving the customer experience and operational efficiency.
Developed strong time management and organizational skills in fast-paced delivery environment. Demonstrates keen ability to navigate routes efficiently and handle logistics smoothly. Seeking to transition into new field, utilizing these transferable skills to make positive impact.
Overview
2
2
years of professional experience
Work History
Delivery Station
Amazon
10.2024 - Current
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
- Assisted in warehouse organization, streamlining the loading process for faster dispatch times.
Personal Shopper
Walmart
05.2024 - 11.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Representative
Lowe’s Home Improvement
01.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Rock Hill High School
Frisco, TX05-2023
Skills
- Customer service
- Attention to detail
- Flexible schedule
- Positive attitude
- Teamwork and collaboration
- Active listening
- Critical thinking
Timeline
Delivery Station
Amazon
10.2024 - Current
Personal Shopper
Walmart
05.2024 - 11.2024
Customer Service Representative
Lowe’s Home Improvement
01.2023 - 05.2024
High School Diploma -
Rock Hill High School
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