Madalyn Shumaker
Mount Crawford,VA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Medical Assistant
Mountain Ridge Pediatrics
11.2021 - Current
- Drawing up immunizations as ordered by provider, and giving them to patient per protocol.
- Completing forms needed for Schools/Daycare
- Working as a team to provide the best care for our patients, and making our parents safe, and comfortable.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Receptionist/Veterinary Assistant
Dayton Animal Clinic
01.2018 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
CCHT (Certified Clinical Hemodialysis Technician)
DaVita Dialysis Clinic
06.2015 - 06.2020
- Performed accurate water quality testing, ensuring optimal conditions for safe and effective dialysis treatments.
- Assisted with dialysis technician orientation and training to promote high standard of patient care.
- Provided comprehensive pre-and post-treatment assessments, identifying any potential complications and addressing them promptly.
- Improved patient care by providing timely and accurate hemodialysis treatments.
- Assessed patients'' physical and emotional well-being before and after treatments, adjusting care plans accordingly for optimal outcomes.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Responded to dialysis-related emergency situations under nurse supervision.
- Obtained patient's blood samples via access site or dialysis lines.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Participated in technical and clinical competency reviews to maintain dialysis treatment skill level.
- Reinforced patient and caregiver education to enhance understanding of disease and prescribed treatment protocols.
- Monitored patient's vital signs and adjusted dialysis treatment parameters.
- Delivered required oxygen by mask or cannula.
- Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
- Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
- Worked closely with physicians to monitor patients'' progress and adjust treatment plans accordingly, ensuring optimal outcomes.
- Enhanced patient comfort during procedures through compassionate communication and careful monitoring of vital signs.
- Contributed to a supportive work environment by assisting colleagues with tasks as needed and sharing best practices.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Education
Diploma in High School -
Turner Ashby
Bridgewater, VA01.2014
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- Patient Relations
- Records Management
- Electronic Medical Records
- Medical Records Management
- Referral Verification
- Paperwork coordination
- Documentation
- Outpatient Care
- Customer Service
- Time Management
- Administrative Support
- Adaptable and Flexible
Certification
- CCHT
- BLS Certification
Personal Information
Relocation: Anywhere
References
- Megan Rhodes, Manger and Dayton Animal Clinic, 540-820-3380
- Teresa Jarrett, Coworker at Brookdale, 540-383-2801
- Nicole McDaniels, Coworker at Davita, and Brookdale, 540-435-5240
- Amanda Shultz, Coworker at Mountain Ridge Pediatrics, 540-236-2572
- Mika Lantz, Front Office Manager at Mountain Ridge Pediatrics, 540-421-6489
Timeline
Medical Receptionist/Medical Assistant
Mountain Ridge Pediatrics
11.2021 - Current
Receptionist/Veterinary Assistant
Dayton Animal Clinic
01.2018 - 12.2020
CCHT (Certified Clinical Hemodialysis Technician)
DaVita Dialysis Clinic
06.2015 - 06.2020
Diploma in High School -
Turner Ashby