Madalyn Smith
Lake Charles,LA
Summary
Proven leader and efficient problem-solver, adept in team management and customer service, honed at Fire & Spice Boil N Geaux. Excelled in training and mentoring staff, enhancing team performance by fostering a positive work environment. Demonstrated adaptability and dependability, ensuring high safety standards and exceptional service delivery.
Overview
3
3
years of professional experience
4
4
Certification
Work History
Cashier Team Lead
Fire & Spice Boil N Geaux
2023.02 - 2024.08
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Food Preparation Worker
Fire & Spice Boil N Geaux
2023.02 - 2024.08
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
Swim Instructor
Lake Area Adventures
2022.03 - 2022.08
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Implemented proper safety protocols and emergency response plans.
Lifeguard
Lake Area Adventures
2022.03 - 2022.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Prevented accidents through regular equipment inspections and maintenance.
Education
High School Diploma -
Sam Houston High School
Lake Charles, LA05.2024
Skills
Customer Service
Certification
Serve Safe
Suicide alertness for everyone
Applied suicide intervention skills training
Customer Service
Timeline
Cashier Team Lead
Fire & Spice Boil N Geaux
2023.02 - 2024.08
Food Preparation Worker
Fire & Spice Boil N Geaux
2023.02 - 2024.08
Swim Instructor
Lake Area Adventures
2022.03 - 2022.08
Lifeguard
Lake Area Adventures
2022.03 - 2022.08
High School Diploma -
Sam Houston High School
Serve Safe
Suicide alertness for everyone
Applied suicide intervention skills training
Customer Service
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