Madalyn Smith
Lake Charles,LA
Summary
Proven leader and efficient problem-solver, adept in team management and customer service, honed at Fire & Spice Boil N Geaux. Excelled in training and mentoring staff, enhancing team performance by fostering a positive work environment. Demonstrated adaptability and dependability, ensuring high safety standards and exceptional service delivery.
Overview
3
3
years of professional experience
4
4
Certification
Work History
Cashier Team Lead
Fire & Spice Boil N Geaux
Lake Charles, LA
02.2023 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Food Preparation Worker
Fire & Spice Boil N Geaux
Lake Charles, LA
02.2023 - 08.2024
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
Swim Instructor
Lake Area Adventures
Lake Charles, LA
03.2022 - 08.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Implemented proper safety protocols and emergency response plans.
Lifeguard
Lake Area Adventures
Lake Charles, LA
03.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Prevented accidents through regular equipment inspections and maintenance.
Education
High School Diploma -
Sam Houston High School
Lake Charles, LA05.2024
Skills
Customer Service
Team Leadership
Cash Handling
Punctual and Reliable
Positive Attitude
Team Management
Cash Register Operation
Cash handling expertise
Store Opening and Closing
Heavy Lifting
New Hire Training
Coaching and Mentoring
Motivational Skills
Adaptability and Dependability
Safety rules
Problem-Solving
Certification
Serve Safe
Suicide alertness for everyone
Applied suicide intervention skills training
Customer Service
Timeline
Cashier Team Lead
Fire & Spice Boil N Geaux
02.2023 - 08.2024
Food Preparation Worker
Fire & Spice Boil N Geaux
02.2023 - 08.2024
Swim Instructor
Lake Area Adventures
03.2022 - 08.2022
Lifeguard
Lake Area Adventures
03.2022 - 08.2022
High School Diploma -
Sam Houston High School