Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern
Madalyn Smith

Madalyn Smith

Lake Charles,LA

Summary

Proven leader and efficient problem-solver, adept in team management and customer service, honed at Fire & Spice Boil N Geaux. Excelled in training and mentoring staff, enhancing team performance by fostering a positive work environment. Demonstrated adaptability and dependability, ensuring high safety standards and exceptional service delivery.

Overview

3
3
years of professional experience
4
4
Certification

Work History

Cashier Team Lead

Fire & Spice Boil N Geaux
02.2023 - 08.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

Food Preparation Worker

Fire & Spice Boil N Geaux
02.2023 - 08.2024
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Handled high-pressure situations calmly and professionally during peak hours of operation.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
  • Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.

Swim Instructor

Lake Area Adventures
03.2022 - 08.2022
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Adapted teaching techniques to different learning styles.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
  • Implemented proper safety protocols and emergency response plans.

Lifeguard

Lake Area Adventures
03.2022 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Prevented accidents through regular equipment inspections and maintenance.

Education

High School Diploma -

Sam Houston High School
Lake Charles, LA
05.2024

Skills

Customer Service

Certification

Serve Safe

Suicide alertness for everyone

Applied suicide intervention skills training

Customer Service

Timeline

Cashier Team Lead

Fire & Spice Boil N Geaux
02.2023 - 08.2024

Food Preparation Worker

Fire & Spice Boil N Geaux
02.2023 - 08.2024

Swim Instructor

Lake Area Adventures
03.2022 - 08.2022

Lifeguard

Lake Area Adventures
03.2022 - 08.2022

High School Diploma -

Sam Houston High School

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Madalyn Smith