Summary
Overview
Work History
Skills
Timeline
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Madalyn Stokes

Gig Harbor,WA

Summary

Proven server and crew member with a track record of enhancing customer satisfaction through exceptional service and sales expertise. At Heartland Pub and Grill, significantly increased sales by upselling, demonstrating a strong work ethic and exceptional customer service skills. Skilled in cash handling and service prioritization, consistently delivering quality and efficiency.

Overview

1
1
year of professional experience

Work History

Server

Heartland Pub and Grill
05.2024 - 08.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Supported needs of 2- person wait staff who attended to specific needs of countless customers daily for a fast paced restaurant with social relevancy and intentionally.

Crew Member

McDonald's
04.2023 - 03.2024
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Became familiar with products to answer questions and make suggestions.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Completed milkshakes and ice cream desserts for customers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Service prioritization
  • Sales expertise

Timeline

Server

Heartland Pub and Grill
05.2024 - 08.2024

Crew Member

McDonald's
04.2023 - 03.2024

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Madalyn Stokes