Summary
Overview
Work History
Education
Skills
Languages
Timeline
ADDITIONAL INFORMATION
Generic
Madalyn Thomas

Madalyn Thomas

Atlanta

Summary

Entry-Level Communications, Marketing, and Media Specialist with a strong foundation in digital media campaigns and social media management, effectively enhancing brand visibility and customer engagement. Demonstrates strong leadership and organizational skills, ensuring seamless operations and optimal customer experiences through innovative strategies. Aspires to further develop expertise in communications and media, leveraging problem-solving and audience engagement skills to drive impactful results.

Overview

2
2
years of professional experience

Work History

Receptionist/Administrative Assistant

Optometrist
08.2024 - Current
  • Manage front desk and coordinate patient schedules, ensuring seamless clinic operations.
  • Enhance patient experience by developing follow-up protocols, boosting clinic efficiency.
  • Guide patients through insurance and scheduling, ensuring clear understanding of services.
  • Proactively resolve scheduling conflicts, maintaining high service standards.
  • Process insurance claims and verify coverage, maintaining accurate digital records.
  • Fostered a welcoming environment, enhancing patient trust and satisfaction through attentive service and clear communication.
  • Streamlined patient check-in processes, significantly reducing wait times and improving overall clinic flow.
  • Analyzed patient feedback to refine service protocols, leading to noticeable improvements in patient retention and satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Store Manager/Social Media Manager

Maurices
04.2023 - 07.2024
  • Integrate social media with promotions to optimize visibility and drive sales.
  • Mentored a team of sales associates, fostering a supportive environment that enhanced team dynamics and improved overall customer satisfaction.
  • Integrated social media campaigns with promotions, optimizing visibility and driving measurable sales increases through targeted outreach.
  • Conducted comprehensive analysis of sales trends, refining store layout to enhance customer experience and facilitate smoother navigation.
  • Managed staff interviews and reports, ensuring efficient store operations while maintaining a positive and productive team atmosphere.
  • Implemented targeted social media strategies, boosting brand engagement and elevating customer foot traffic significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

B.S. - Mass Communications - Public Relations

University of West Georgia
Carrollton, GA
05-2024

Diploma -

Union Grove High School
McDonough, GA
05-2020

Skills

  • Customer Engagement
  • Content Scheduling
  • Social Media Strategy and Promotions
  • Campaign Management
  • Cross-Platform Promotion
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Creative Thinking
  • Team Leadership
  • Adaptability and Flexibility
  • Verbal and Written Communication

Languages

English
Native or Bilingual
Spanish
Limited Working
ASL
Limited Working

Timeline

Receptionist/Administrative Assistant

Optometrist
08.2024 - Current

Store Manager/Social Media Manager

Maurices
04.2023 - 07.2024

B.S. - Mass Communications - Public Relations

University of West Georgia

Diploma -

Union Grove High School

ADDITIONAL INFORMATION

  • International Outreach Mission Trip
  • ETHIOPIA
  • Contributed to the development of a start-up school by assisting with classroom instruction, supervising children, and supporting nursing staff with health-related needs.
  • Collaborated on community development efforts, including construction of school and church facilities and distribution of essential supplies.
  • Delivered public messages and personal testimonies in prisons, markets, and churches through translators, enhancing cross-cultural communication and public speaking skills.
  • Engaged with local communities through relationship-building, offering emotional support, and participating in outreach efforts.
  • Facilitated recreational and educational activities for children, promoting a safe, nurturing environment and fostering long-term connections.

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