Madalyn Ward
Annandale,VA
Summary
Proactive Parent and Outreach Services Director with extensive experience leading high-performing teams and optimizing program operations. Skilled in budget management, staff development, and compliance with regulatory standards, fostering continuous improvement and engagement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact success.
Overview
28
28
years of professional experience
Work History
Parent and Outreach Services Director
Child and Youth Services
Fort Myer, VA
11.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on approximately 300 households.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Assisted in recruiting, hiring and training of team members for other CYS programs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Built a strong and cohesive Parent Advisory Board.
- Am a member of the Multidisciplinary Inclusion Action Team, ensuring that all medical documentation is accurate for the children in the programs.
School Age Care Director
Child And Youth Services
Fort Myer, VA
10.2014 - 11.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth for over 15 staff members.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Received two (2) expedited accreditation from COA with exemplary marks.
- Wrote, reviewed and received grants totaling over 60K.
Community Based Program Director
Child And Youth Services
Fort Myer, Va
06.2011 - 10.2014
- Recruited and trained 7 different programs to upgrade collective team skills.
- Provided ongoing direction and leadership for civilian programs.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth and on accreditation.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored 7 program performances to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problem solving.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Initiated community outreach programs to raise awareness and increase participation, strengthening community relations.
- Directed strategic planning process, aligning program objectives with organizational goals.
- Identified risks and developed mitigation plans.
- Developed and recommended policies and procedures for evaluating programs and program improvement.
Program Operations Specialist
Child And Youth Services
Fort Myer, VA
07.2007 - 06.2011
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system for over 500 children and 120 staff members.
- Promoted culture of accountability within all three departments, CDC, SAC/MST and Parent and Outreach by setting clear expectations for performance and holding team members responsible for achieving results.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting needs, maintaining proactive approach to problem solving.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Continuously sought opportunities for professional development in order to remain knowledgeable with best practices.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Developed and maintained operational procedures to ensure compliance with standards and regulations.
- Gathered, organized and input information into CYMS database.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
Child Development Center Director
Child and Youth Services
Fort Myer, VA
01.2005 - 06.2007
- Established positive community partnerships to enrich program offerings and increase accessibility for diverse populations.
- Improved classroom management techniques by providing targeted professional development workshops on topics such as positive discipline and conflict resolution strategies for staff of 100.
- Optimized scheduling procedures for 100 staff to ensure appropriate staffing levels were maintained at all times, minimizing disruptions to center's daily routines.
- Fostered culture of continuous improvement by encouraging staff to participate in ongoing learning opportunities, workshops, or conferences related to early childhood education best practices.
- Developed and maintained budgetary guidelines, maximizing resource allocation for benefit of center's programs and services.
- Collaborated with parents and families to provide support, resources, and guidance for optimal child development outcomes.
- Oversaw staff recruitment, hiring, training, and evaluation processes to maintain high-quality team of educators.
- Championed diversity initiatives within center by promoting cultural awareness activities and inclusive learning environments.
- Increased staff productivity and morale through effective communication and professional development opportunities.
- Managed daily operations of center with over 300 children and approximately 100 staff, ensuring safe, nurturing environment for children to thrive in.
- Conducted ongoing assessments of facilities' safety features to ensure adherence with health codes; addressed concerns promptly when necessary.
- Ensured compliance with licensing regulations and accreditation standards for continued excellence in service provision.
- Managed program paperwork and child records to comply with requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Observed and assessed classroom activities to verify conformity with quality standards.
Child Care Center Director
Child And Youth Services
Wurzburg, Germany
09.2000 - 01.2005
- Managed budgetary allocations effectively, minimizing unnecessary expenses while ensuring adequate resources for center operations.
- Maintained accurate record-keeping systems to track attendance, health information, and other pertinent data efficiently for approximately 300.
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Championed inclusive practices, ensuring that all children and families felt welcomed and supported regardless of cultural or socioeconomic backgrounds.
- Implemented safety procedures and protocols to maintained secure environments for both children and staff members.
- Conducted thorough performance evaluations for staff members, identifying areas of growth and providing constructive feedback for continuous improvement.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Observed and assessed classroom activities to verify conformity with quality standards.
Special Education Teacher and Coach
Harlingen High School North
Harlingen, TX
08.1996 - 08.1997
- Developed over 45 IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted positive learning environments by using differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Evaluated over 60 students' progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
- Taught students across multiple classifications and degrees of special needs.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Led activities that developed students' physical, emotional, and social growth.
- Redirected students using Positive Behavior Support (PBS).
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Enhanced students'' communication skills by implementing group activities and collaborative projects.
- Partnered with standard education teachers from across academic departments.
- Guided students through transition planning processes, preparing them for post-secondary education and employment opportunities.
- Fostered positive learning environment, reducing classroom disruptions through effective behavior management strategies.
- Conducted assessments to identify students' strengths and areas for improvement, informing instructional strategies.
- Coordinated with multidisciplinary teams to ensure comprehensive educational and emotional support for students.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Maintained accurate records of student progress and attendance.
- Provided emotional support to students and families.
- Coached volleyball, basketball and track for over 50 children.
Education
Teaching Certification - Special Education
University of Texas in Brownsville
Brownsville, TxBachelor of Arts - Sociology
Huston
Austin, TexasMaster of Science - Educational, Instructional, And Curriculum
American InterContinental University
Schaumburg, ILSkills
- Excel in verbal and written communication
- Focus on Operations and Budget Management
- Strong Staff Management and Employee Development Skills
- Charismatic Effective Leader with Sound Judgment
- Focus on Internal and External Customer Service
- Emphasis on Quality Assurance and Program Optimization
- Proficient in CYMS Database
Languages
Spanish
Professional Working
Timeline
Parent and Outreach Services Director
Child and Youth Services
11.2022 - Current
School Age Care Director
Child And Youth Services
10.2014 - 11.2022
Community Based Program Director
Child And Youth Services
06.2011 - 10.2014
Program Operations Specialist
Child And Youth Services
07.2007 - 06.2011
Child Development Center Director
Child and Youth Services
01.2005 - 06.2007
Child Care Center Director
Child And Youth Services
09.2000 - 01.2005
Special Education Teacher and Coach
Harlingen High School North
08.1996 - 08.1997
Teaching Certification - Special Education
University of Texas in Brownsville
Bachelor of Arts - Sociology
Huston
Master of Science - Educational, Instructional, And Curriculum
American InterContinental University