Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher

Madalyn Ward

Annandale,VA

Summary

Proactive Parent and Outreach Services Director with extensive experience leading high-performing teams and optimizing program operations. Skilled in budget management, staff development, and compliance with regulatory standards, fostering continuous improvement and engagement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact success.

Overview

28
28
years of professional experience

Work History

Parent and Outreach Services Director

Child and Youth Services
11.2022 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on approximately 300 households.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Assisted in recruiting, hiring and training of team members for other CYS programs.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Built a strong and cohesive Parent Advisory Board.
  • Am a member of the Multidisciplinary Inclusion Action Team, ensuring that all medical documentation is accurate for the children in the programs.

School Age Care Director

Child And Youth Services
10.2014 - 11.2022
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth for over 15 staff members.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Received two (2) expedited accreditation from COA with exemplary marks.
  • Wrote, reviewed and received grants totaling over 60K.

Community Based Program Director

Child And Youth Services
06.2011 - 10.2014
  • Recruited and trained 7 different programs to upgrade collective team skills.
  • Provided ongoing direction and leadership for civilian programs.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth and on accreditation.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Monitored 7 program performances to identify areas for improvement.
  • Established strong partnerships with internal and external stakeholders for collaborative problem solving.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Initiated community outreach programs to raise awareness and increase participation, strengthening community relations.
  • Directed strategic planning process, aligning program objectives with organizational goals.
  • Identified risks and developed mitigation plans.
  • Developed and recommended policies and procedures for evaluating programs and program improvement.

Program Operations Specialist

Child And Youth Services
07.2007 - 06.2011
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system for over 500 children and 120 staff members.
  • Promoted culture of accountability within all three departments, CDC, SAC/MST and Parent and Outreach by setting clear expectations for performance and holding team members responsible for achieving results.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Implemented necessary changes in response to shifting needs, maintaining proactive approach to problem solving.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Continuously sought opportunities for professional development in order to remain knowledgeable with best practices.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
  • Facilitated team meetings to encourage collaboration and share best practices across organization.
  • Developed and maintained operational procedures to ensure compliance with standards and regulations.
  • Gathered, organized and input information into CYMS database.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.

Child Development Center Director

Child and Youth Services
01.2005 - 06.2007
  • Established positive community partnerships to enrich program offerings and increase accessibility for diverse populations.
  • Improved classroom management techniques by providing targeted professional development workshops on topics such as positive discipline and conflict resolution strategies for staff of 100.
  • Optimized scheduling procedures for 100 staff to ensure appropriate staffing levels were maintained at all times, minimizing disruptions to center's daily routines.
  • Fostered culture of continuous improvement by encouraging staff to participate in ongoing learning opportunities, workshops, or conferences related to early childhood education best practices.
  • Developed and maintained budgetary guidelines, maximizing resource allocation for benefit of center's programs and services.
  • Collaborated with parents and families to provide support, resources, and guidance for optimal child development outcomes.
  • Oversaw staff recruitment, hiring, training, and evaluation processes to maintain high-quality team of educators.
  • Championed diversity initiatives within center by promoting cultural awareness activities and inclusive learning environments.
  • Increased staff productivity and morale through effective communication and professional development opportunities.
  • Managed daily operations of center with over 300 children and approximately 100 staff, ensuring safe, nurturing environment for children to thrive in.
  • Conducted ongoing assessments of facilities' safety features to ensure adherence with health codes; addressed concerns promptly when necessary.
  • Ensured compliance with licensing regulations and accreditation standards for continued excellence in service provision.
  • Managed program paperwork and child records to comply with requirements.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Adhered to budgetary guidelines to set financial goals and maintain school profitability.
  • Observed and assessed classroom activities to verify conformity with quality standards.

Child Care Center Director

Child And Youth Services
09.2000 - 01.2005
  • Managed budgetary allocations effectively, minimizing unnecessary expenses while ensuring adequate resources for center operations.
  • Maintained accurate record-keeping systems to track attendance, health information, and other pertinent data efficiently for approximately 300.
  • Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
  • Championed inclusive practices, ensuring that all children and families felt welcomed and supported regardless of cultural or socioeconomic backgrounds.
  • Implemented safety procedures and protocols to maintained secure environments for both children and staff members.
  • Conducted thorough performance evaluations for staff members, identifying areas of growth and providing constructive feedback for continuous improvement.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Observed and assessed classroom activities to verify conformity with quality standards.

Special Education Teacher and Coach

Harlingen High School North
08.1996 - 08.1997
  • Developed over 45 IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted positive learning environments by using differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
  • Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
  • Evaluated over 60 students' progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
  • Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
  • Taught students across multiple classifications and degrees of special needs.
  • Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
  • Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Led activities that developed students' physical, emotional, and social growth.
  • Redirected students using Positive Behavior Support (PBS).
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Enhanced students'' communication skills by implementing group activities and collaborative projects.
  • Partnered with standard education teachers from across academic departments.
  • Guided students through transition planning processes, preparing them for post-secondary education and employment opportunities.
  • Fostered positive learning environment, reducing classroom disruptions through effective behavior management strategies.
  • Conducted assessments to identify students' strengths and areas for improvement, informing instructional strategies.
  • Coordinated with multidisciplinary teams to ensure comprehensive educational and emotional support for students.
  • Monitored student performance to evaluate effectiveness of instructional strategies.
  • Maintained accurate records of student progress and attendance.
  • Provided emotional support to students and families.
  • Coached volleyball, basketball and track for over 50 children.

Education

Teaching Certification - Special Education

University of Texas in Brownsville
Brownsville, Tx

Bachelor of Arts - Sociology

Huston
Austin, Texas

Master of Science - Educational, Instructional, And Curriculum

American InterContinental University
Schaumburg, IL

Skills

  • Excel in verbal and written communication
  • Focus on Operations and Budget Management
  • Strong Staff Management and Employee Development Skills
  • Charismatic Effective Leader with Sound Judgment
  • Focus on Internal and External Customer Service
  • Emphasis on Quality Assurance and Program Optimization
  • Proficient in CYMS Database

Languages

Spanish
Professional Working

Timeline

Parent and Outreach Services Director

Child and Youth Services
11.2022 - Current

School Age Care Director

Child And Youth Services
10.2014 - 11.2022

Community Based Program Director

Child And Youth Services
06.2011 - 10.2014

Program Operations Specialist

Child And Youth Services
07.2007 - 06.2011

Child Development Center Director

Child and Youth Services
01.2005 - 06.2007

Child Care Center Director

Child And Youth Services
09.2000 - 01.2005

Special Education Teacher and Coach

Harlingen High School North
08.1996 - 08.1997

Teaching Certification - Special Education

University of Texas in Brownsville

Bachelor of Arts - Sociology

Huston

Master of Science - Educational, Instructional, And Curriculum

American InterContinental University

Similar Profiles

CREATE PROFILE
Madalyn Ward