Madalyn Zieba
Nashville,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Aimbridge Hospitality
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Bar Louie
08.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hospitality Team Member
Von Jakob Vineyard
03.2018 - 07.2023
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Identified opportunities for upselling additional services or amenities during guest interactions leading to increased revenue generation.
- Increased customer satisfaction by providing personalized wine recommendations based on individual tastes and preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Eyewear Consultant
Visionworks
09.2009 - 05.2017
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Increased customer retention rates by consistently following up on purchases to ensure satisfaction.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
Education
Associate of Applied Science -
John A Logan College
Carterville, IL05.2006
Associate of Arts -
John A Logan College
Carterville, IL05.2006
Skills
- Exceptional customer service
- Cash Handling
- Hospitality service expertise
- Safe Food Handling
- Optical knowledge
- Attention to Detail
Certification
TN ABC LICENSED
TN SERVER PERMIT
Timeline
Server
Aimbridge Hospitality
03.2024 - Current
Server
Bar Louie
08.2023 - 03.2024
Hospitality Team Member
Von Jakob Vineyard
03.2018 - 07.2023
Eyewear Consultant
Visionworks
09.2009 - 05.2017
Associate of Applied Science -
John A Logan College
Associate of Arts -
John A Logan College