Madalyne Swallow
Goshen,IN
Summary
Committed and hardworking employee with experience in customer service and cash handling. Professional and friendly with history of remarkable sales abilities. Dedicated to resolving issues, answering customer questions, and using creative problem solving skills. Strong communication skills and highly reliable. Flexible and adaptable worker. Team player willing to take on added responsibilities to reach goals.
Overview
3
3
years of professional experience
Work History
Cashier/Grocery Bagger
Martins Supermarkets
11.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Lowes
01.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Pulling and Preparing Orders
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Teamwork and Collaboration
- Managed returns, exchanges and refunds in accordance with store policy.
- Eagerness to learn
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Education
BBA - Business
Goshen College
Goshen, IN05.2025
High School Diploma -
Goshen High School
Goshen, IN05.2021
Skills
- Payment Collection
- Returns Processing
- POS Systems
- Drawer Balancing
- Customer Service
- Effective Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Professionalism and Courtesy
- Cooperative Attitude
Accomplishments
- Trained and mentored 5 employees.
- Received multiple positive surveys from customers.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Became customer service desk associate after only a few months.
Timeline
Cashier/Grocery Bagger
Martins Supermarkets
11.2022 - Current
Sales Associate
Lowes
01.2021 - 08.2022
BBA - Business
Goshen College
High School Diploma -
Goshen High School