Madalyne Swallow
Goshen,IN
Summary
Organized and dependable candidate successful at managing multiple priorities and people with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to learn and grow as a leader and mentor for others. Hardworking and collaborative person who has over 4 years experience in customer service.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Martins Supermarkets
03.2025 - Current
- Currently oversees nearly 50 employees
- Coordinated communication between departments to ensure streamlined operations and customer experience.
- Fostered a positive work environment by mentoring staff and promoting teamwork initiatives.
- Managed scheduling and workflow to optimize coverage during peak hours for improved service efficiency.
Cashier/Customer Service Representative
Martins Supermarkets
11.2022 - 03.2025
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Trained 5 new hires within 6 months of working.
- Received the title of "fastest cashier"
- Customer service trained, able to handle lotto, lottery, money orders, etc.
- Trained in counting and resetting cash drawers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Received multiple positive customer satisfaction surveys.
Cashier/Sales Associate
Lowes Home Improvment
03.2021 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Fulfilled online orders in a timely manner.
- Trained in every single department.
- Power equipment certified.
- Trained employees on cashiering, online fulfillment, customer service, and paint.
- Worked efficiently and as quickly as possible to meet customer needs and expectations.
- Received employee of the month three times.
- Received awards for high customer satisfaction ratings.
Education
Bachelor's - Business
Goshen College
Goshen, IN04-2025
High School -
Goshen High School
Goshen, IN05.2021
Skills
- Customer Service
- Leadership
- Teamwork, Collaboration, and Delegation
- Emotional Intelligence
- Staff Training
- Time management skills
- Written and verbal communication
- Work Ethic and Integrity
- Professionalism and Courtesy
- Problem Solving
- Money Handling
Accomplishments
- Successfully recruited and trained 6 new employees.
- Customer Satisfaction score went up by 10% within the first 3 months of taking over the Customer Service Manager role.
- Supervised team of nearly 50 staff members.
Timeline
Customer Service Manager
Martins Supermarkets
03.2025 - Current
Cashier/Customer Service Representative
Martins Supermarkets
11.2022 - 03.2025
Cashier/Sales Associate
Lowes Home Improvment
03.2021 - 08.2022
Bachelor's - Business
Goshen College
High School -
Goshen High School
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