Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Madalynn Espinosa

Houston,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

GENESIS MEDICAL GROUP
The Woodlands, TX
06.2022 - 08.2022
  • Patient scheduling, insurance verification, patient relationship management and patient customer service
  • Check in and out patients, collect pay for appointments
  • Schedule follow up
  • Check in and out oncology and main office visits
  • Scanning
  • Phone calls on balances and sensitive information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Scheduled office meetings and client appointments for staff teams.
  • Resolved customer problems and complaints.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Cashier/Sales Associate

Master Wholesale and Vending Supply
Seattle, WA
10.2021 - 02.2022
  • Helping customers with check out, questions about the products, Answering phones, Online orders,
  • Opening store, clean up, stocking products.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Processed credit card and debit payments via Type systems, providing accurate charges and credits.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Provided warranty information to customers purchasing covered items and services.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Delivered consistently accurate orders, special requests and menu alterations.
  • Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Kept shelves stocked with popular items by tracking trends and requesting new orders.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Moved heavy boxes and full merchandise bins up to Number pounds in weight by maintaining physical strengths and stamina.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Tallied cash drawer at beginning and end of each work shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Insurance Verifier

GENESIS MEDICAL GROUP
The Woodlands, TX
03.2020 - 05.2021
  • Familiarity with medical terminology
  • Work experience with insurance companies
  • Clear communication skills
  • Detail-oriented focus.
  • Verified all patient demographic information when registering for services.
  • Established contact with ordering physician's office to resolve any issues or to collect missing vital information.
  • Reviewed Number patient cases and insurance coverage information per week.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Verified client information by analyzing existing evidence on file.
  • Observed strict procedures to protect sensitive patient information, medical records and payment data.
  • Posted payments to accounts and maintained records.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.
  • Acquired billing information by worker's compensation accounts and MVA.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Communicated verification and authorization status updates with department to facilitate decision-making for patient admissions and insurance coverage.
  • Generated reports to track insurance verifications and claim progress.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Established and maintained relationships with insurance providers for productive communications.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Updated patient records with accurate, current insurance policy information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Registered and verified patient records before triage with most up-to-date information.

Screener

COVID-19, GENESIS MEDICAL GROUP
The Woodlands, TX
11.2020 - 04.2021
  • Checking each and every person walking into the building with thermometer
  • Asking a serious questionnaire
  • Turning away people who didn’t pass the requirements
  • Data Entry
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Checked equipment during each shift to assess functionality.
  • Complied with all federal, state and local regulations as well as company rules.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Protected confidentiality of data by using security techniques.

Data Entry

GENESIS MEDICAL GROUP
The Woodlands, TX
07.2020 - 03.2021
  • Putting all of patients information into the company data base
  • Making a appointment to see the doctor and making sure it is correct
  • Insurance verification for the approved appointment
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted and checked input data against original documents.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Located and corrected data entry errors and reported to management.
  • Added documents to file records and created new records to support filing needs.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Entered data into Type system according to formatting standards.
  • Executed data verification to detect errors.
  • Monitored database updates and verified for correctness.
  • Reviewed completed work for compliance with regulations.
  • Documents completed work in appropriate logbooks.
  • Received incoming calls and handled data requests from internal stakeholders.
  • Supported multiple departments with special projects.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Performed more than Number hourly 10-key actions while maintaining Number% error rate.
  • Managed Number data files across Number systems to provide Type and Type departments with real-time information.
  • Oversaw team of Number employees, providing comprehensive data entry training and regular performance reviews.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Developed data entry policies and procedures in compliance with company standards.
  • Collated and organized data entry documents into filing systems for easy access.
  • Followed data entry protocols, rules and regulations.
  • Utilized techniques for increasing data entry speed.
  • Managed and organized documents for data entry tasks.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Conducted audits of existing data entry processes.
  • Assisted with developing data entry processes.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Developed and implemented data entry operations.
  • Analyzed current data records to provide detailed reports.
  • Compared transcribed data with source document to detect and correct errors.
  • Used computer software to store and retrieve data.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Updated and maintained customer information, documents and records.
  • Coded and processed applications into required electronic formats.
  • Checked for accuracy by verifying data and records.
  • Evaluated source documents to locate needed information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Created spreadsheets for more efficient recordkeeping.
  • Preserved customer confidence and protected operations by keeping information confidential.

Education

High school diploma - undefined

Legacy school of sports and sciences

Skills

  • Microsoft Outlook
  • Medical office experience
  • Customer service (2 years)
  • Phone etiquette
  • Host/hostess experience
  • Windows
  • Intake
  • ICD-10
  • CPT coding
  • Eaglesoft
  • Copywriting
  • Medical terminology
  • Salesforce
  • Data collection
  • Hospitality
  • Communication skills
  • Organizational skills
  • Microsoft Word
  • Typing
  • Microsoft Office
  • Word processing
  • Guest services
  • Conflict management
  • Customer support
  • Medical coding
  • Leadership
  • Documentation review
  • Computer networking
  • Insurance Verification
  • Medical Records
  • Clerical Experience
  • Infection Control Training
  • EMR Systems
  • Pet care
  • Animal care
  • Medical scheduling (1 year)
  • Hospitality Service
  • Customer Assistance
  • Team Collaboration
  • Sorting and Labeling
  • Time Management
  • Word Processing
  • Verbal and Written Communication
  • Call Forwarding
  • Meeting Minutes
  • Telephone Etiquette
  • Effective Planning
  • Scheduling Appointments
  • Front Desk Reservations
  • Sensitive Information Handling
  • Front Desk Operations
  • Complex Problem-Solving
  • Referral Coordination
  • Performance Improvement
  • Researching Skills
  • Listening Skills
  • Fraud Prevention
  • Restock Shelves
  • Manage Files
  • Maintaining Guest Records
  • Greet Visitors
  • Greeting and Seating Clients
  • Data Imports
  • Reminder Calls
  • Information Updates
  • Answer Telephone Calls
  • Posting Charges
  • Claim Handling
  • Call Answering and Routing
  • Fee Collection
  • Calendar Management
  • Patient Referral
  • Scheduling
  • Filing

Additional Information

  • Willing to relocate to:, Authorized to work in the US for any employer

Timeline

Front Desk Receptionist

GENESIS MEDICAL GROUP
06.2022 - 08.2022

Cashier/Sales Associate

Master Wholesale and Vending Supply
10.2021 - 02.2022

Screener

COVID-19, GENESIS MEDICAL GROUP
11.2020 - 04.2021

Data Entry

GENESIS MEDICAL GROUP
07.2020 - 03.2021

Insurance Verifier

GENESIS MEDICAL GROUP
03.2020 - 05.2021

High school diploma - undefined

Legacy school of sports and sciences

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Madalynn Espinosa