Madalynn Kimlinger
Wentzville,MO
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Esse Health
O'Fallon, MO
10.2023 - Current
- Achieved accuracy in maintaining medical records through efficient filing, charting, transcription and data entry into electronic health record system.
- Maintained accurate logs of medical supplies to ensure efficient inventory management.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Scheduled appointments for patients via phone and in person.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patient examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Contacted medical facilities to schedule patients for admission.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Inspected equipment to ensure proper working order prior to use on patients.
- Filed insurance claims forms in accordance with applicable regulations.
Engagement Coordinator
HomeGoods
Wentzville, MO
04.2022 - 10.2023
- Maintained accurate records of all event costs and expenses.
- Researched industry trends related to engagement strategies.
- Performed post-event analysis to measure success of the engagement activities.
- Scheduled pre-event meetings with stakeholders to review objectives, goals and expectations.
- Provided onsite support during major events as needed.
- Conducted outreach activities such as surveys and focus groups.
- Ensured that all legal regulations were adhered to in accordance with company policies.
- Managed communications with vendors to coordinate catering, entertainment and other services.
- Identified areas of improvement within existing processes related to engagement activities.
- Compiled detailed reports summarizing the results of each event.
- Developed and implemented marketing strategies to increase customer engagement.
- Analyzed customer feedback data to inform future engagement initiatives.
- Developed and implemented marketing plans for event promotion.
- Worked closely with internal teams to create engaging content for events.
- Liaised with clients to ensure their requirements were met throughout the event planning process.
- Monitored guest lists, registration forms, waivers and surveys for each event.
- Created detailed agendas and timelines to keep events on track.
- Managed social media accounts associated with the organization's events.
- Sourced and implemented new performance appraisal process.
- Helped finalize negotiations and close sales deals.
- Provided input into team practices and areas in need of improvement.
- Worked with cross-functional team members to manage entire sales process.
- Consulted with customers to gather and define requirements.
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
- Maintained institutional solvency with current, accurate and fully compliant financial records.
- Developed curricula and recommended curricula revisions to improve student learning outcomes.
- Planned, administered and controlled budgets.
- Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment.
Sales Associate
Five Below
Wentzville, MO
09.2021 - 04.2022
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in market place.
- Demonstrated product features and benefits for customers' needs.
- Organized stockroom shelves according to size, color or style.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
High School Diploma -
Holt High School
Wentzville, MO12-2021
Skills
- Patient Scheduling
- Indirect Patient Care
- Patient-focused care
- HIPAA Compliance
- Patient Flow Management
- Procedure Assistance
- General housekeeping ability
- Patient Management
- Medical terminology knowledge
- Understands medical procedures
- Pulmonary function tests (PFTs)
- Stocking supplies
- First Aid
- Needs assessments
- Appointment Setting
- Sterilization techniques
- Medical Equipment Operation
- Direct Patient Care
- Vital sign monitors
- Medical Transcription
- Quick problem solver
- Payment Collection
- Data Entry
Affiliations
- Reading
- Working on computer and phones
- Taking hikes on my time off
References
References available upon request.
Timeline
Medical Assistant
Esse Health
10.2023 - Current
Engagement Coordinator
HomeGoods
04.2022 - 10.2023
Sales Associate
Five Below
09.2021 - 04.2022
High School Diploma -
Holt High School
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