Madalynn Orlando
Carbondale,IL
Summary
People-focused professional with experience in learning systems, HR support, and data-driven decision-making. Motivated by improving experiences, simplifying processes, and building strong relationships that help others succeed—whether supporting employees through an LMS, or guiding customers toward their goals.
Overview
6
6
years of professional experience
Work History
HR Coordinator- Learning and Development (Temporary Position)
Southern Illinois Healthcare (SIH)
Carbondale, USA
01.2025 - Current
- Updated and created learning materials, rewriting workplace medical jargon to ensure clarity among the diverse SIH workforce. Receiving feedback from SMEs, and using it to enhance learning experiences.
- Collaborated with ITS, HR staff and leaders, and vendors, building strong, mutually beneficial relationships to serve employees.
- Created communication regarding employee and patient experience to be distributed to the entire SIH system, nearly 1,000 leaders, including representatives of 4 major hospitals and 30 clinics. Used Press Ganey to assist with weekly Patient Experience comments and gained ability to analyze complex data.
- Provided excellent customer service daily to the SIH workforce, ensuring their learning requirements were completed and accurate to the specifications of the job code. Produced reports for a wide array of leaders in the organization.
- Produced communication material using SIH branding guidelines and the proper SIH voice and improving this communication with leader feedback, as well as enhance this communication with visuals created in Canva and other editing platforms.
- Became fluent in Workday Learning Management system, serving as the sole learning administrator for the system. Creating and collaborating on reports, and disseminating data to appropriate groups.
- Used Articulate 360 to create learning material and support the SIH culture of learning. Working with leaders to ensure brevity and accuracy.
- Managed employee onboarding processes and documentation for new hires.
- Maintained employee records using HR information systems effectively.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Implemented Workday learning solutions to enhance user experience and satisfaction levels.
Team Lead promoted to Communications Graduate Assistant
SIU New Student Programs
Carbondale, USA
12.2019 - 10.2024
- Helped coordinate large-scale, university-sanctioned events, including creating activities, fine-tuning timelines, and fulfilling staff needs for events with more than 150 attendees.
- Designed and administered training materials for orientation leaders while collaborating with senior leadership to continuously improve those materials year by year, actionably using their feedback. Provided orientation leaders with actionable plans to fill knowledge gaps and improve their ability to perform their roles at the highest level.
- Created unique and individual relationships with each orientation leader, helping them develop as young leaders based on their interests and strengths.
- Oversaw the full lifecycle of content-calendar projects for the New Student Programs department — coordinating timelines, deliverables, and cross-team collaboration to align communications with key university milestones, while managing social media content creation (scripting, producing, editing) and using analytics to inform strategy and present performance insights to leadership.
Intern-Human Relations; Total Rewards
Viatris
Canonsburg, USA
06.2024 - 08.2024
- Attended regular meetings with HR professionals, discussing the improvements to be made to the Viatris benefits packages to improve the lives of Viatris employees, serving as a liaison to the HR Community at Viatris.
- Created multiple benchmarking and research reports regarding the market standards of employee benefits and converted these reports to presentations to be displayed to executive leadership.
- Developed reports, performed analyses, and made recommendations as needed regarding global and US benefits and wellbeing initiatives. Providing clear outlines of benefits for teams around the world.
Education
Master of Science - Human Sciences, Sports and Recreation Administration
SOUTHERN ILLINOIS UNIVERSITY
Carbondale, IL12.2024
Bachelor of Art - Digital Media, Media Business and Media Industries, Advertising, Recreation Leadership
SOUTHERN ILLINOIS UNIVERSITY
Carbondale, IL05.2023
Skills
- Curriculum design
- Microsoft Suite
- Strong written communication
- Relationship building
- Research synthesis
- Staff supervision
- Team management
- Outreach
- Workday LMS
- Data analysis
- Culture
- Learning management
- Public speaking
- Content development
- Project management
- Visual design
- Adaptability
- Cultural Competence
- Onboarding
- Cross-Collaboration
- Project management
- Customer service
- Communication design
Timeline
HR Coordinator- Learning and Development (Temporary Position)
Southern Illinois Healthcare (SIH)
01.2025 - Current
Intern-Human Relations; Total Rewards
Viatris
06.2024 - 08.2024
Team Lead promoted to Communications Graduate Assistant
SIU New Student Programs
12.2019 - 10.2024
Master of Science - Human Sciences, Sports and Recreation Administration
SOUTHERN ILLINOIS UNIVERSITY
Bachelor of Art - Digital Media, Media Business and Media Industries, Advertising, Recreation Leadership
SOUTHERN ILLINOIS UNIVERSITY