Madalynn Strain
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Tech 1 position. Ready to help team achieve company goals. Proven track record in being punctual, enhancing patient care and boosting clinic efficiency at Pro Spine & Sport, leveraging skills in chiropractic techniques and active listening. Excelled in fostering patient satisfaction and streamlining operations, evidenced by a significant increase in new patient inquiries. Demonstrates strong mentorship in coaching volleyball and Track and Field, promoting athlete development and team success. Excelled in professional, clear and meaningful communication with athletes, parents and coaching staff.
Overview
3
3
years of professional experience
Work History
Chiropractic Assistant
Pro Spine & Sport
2022.01 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Input patient data into computer system using ChiroTouch and checked information for accuracy.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Supported chiropractors during treatments to enhance patient care and expedite appointment turnover.
- Assisted with marketing efforts, leading to increase in new patient inquiries and appointments.
- Maintained cleanliness and order in treatment and waiting areas, ensuring safe and inviting space for patients.
- Improved patient understanding and engagement with treatment plans by providing clear, empathetic explanations.
- Managed patient appointments to ensure smooth clinic operations, reducing wait times and improving patient satisfaction.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Head Junior Varsity Volleyball Coach
Cascade Christian High School
2023.08 - 2023.11
- Assisted in the recruitment of talented players by scouting local tournaments and maintaining relationships with high school coaches.
- Participated in professional development opportunities to stay current on coaching theories, techniques, and industry best practices.
- Cultivated strong relationships with college recruiters to provide guidance on identifying potential scholarship opportunities for graduating athletes.
- Served as a positive role model by exhibiting exemplary personal conduct both on and off the court while encouraging players to do the same.
- Expanded athlete skillsets by introducing advanced drills and exercises designed to challenge players both mentally and physically.
- Enhanced team performance by implementing strategic coaching techniques and individual player development plans.
- Increased player retention rates through constructive feedback, personalized attention, and ongoing support during challenging times.
- Fostered a positive team environment by promoting sportsmanship, teamwork, and mutual respect among players.
- Improved athlete physical conditioning with tailored training programs focused on strength, agility, and endurance.
- Collaborated with fellow coaches to develop comprehensive coaching strategies and share best practices for continuous improvement.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
Track and Field Assistant Coach
Medford School District
2022.02 - 2023.05
- Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
- Facilitated knowledge sharing among team members via regular updates on progress or challenges encountered during fieldwork activities.
- Maintained a safe working environment by adhering to safety protocols and guidelines while conducting fieldwork.
- Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
- Enhanced team efficiency by effectively communicating with colleagues and providing necessary support during field assignments.
- Strengthened team morale and motivation through a proactive attitude, collaborative problem-solving approach, and active participation in all aspects of fieldwork.
Volleyball Coach
Rise Volleyball Club
2022.01 - 2023.03
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
Education
Associates - General Studies
Rogue Community College
Grants Pass, OR10.2025
High School Diploma -
Cascade Christian High School
Medford, OR06.2021
Skills
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Insurance Verification
First Aid and CPR Certification
Data Entry Efficiency
Patient Care Coordination
Chiropractic Techniques Knowledge
Verbal and written communication
Payment Collection
Active Listening Competence
Skill Development
Crochet
For years I have enjoyed the art of crochet and the therapeutic benefits it offers
Timeline
Head Junior Varsity Volleyball Coach
Cascade Christian High School
2023.08 - 2023.11
Track and Field Assistant Coach
Medford School District
2022.02 - 2023.05
Chiropractic Assistant
Pro Spine & Sport
2022.01 - Current
Volleyball Coach
Rise Volleyball Club
2022.01 - 2023.03
Associates - General Studies
Rogue Community College
High School Diploma -
Cascade Christian High School
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